Revolutionize retail. Elevate every customer interaction.

Seamless shopping. Optimized operations. Loyal customers. AI-powered insights and secure, connected retail experiences keep you ahead.

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8x8 empowers retailers to meet rising customer expectations with personalized, seamless experiences, AI-powered insights and automation, and robust compliance security features—all on the 8x8® Platform for CX. Designed to transform retail customer experience and operational efficiency.

Trusted by more than 3 million business users.

Unify retail, elevate experiences.

Elevate customer experiences

Impress your customers with seamless interactions across voice, video, chat, and social—integrated across online, in-store, and your contact center.

Turn every interaction into revenue

Seamlessly process payments, record calls, and engage over SMS—all in one platform. Engage customers, close deals faster, and maximize revenue while lowering costs. Smarter workflows, bigger impact.

Near, far, wherever employees are

Connect your agents, store reps, and warehouse with a single interface to easily communicate and collaborate on all the information needed to satisfy your customers’ questions.

Compliance? Nailed it

Protect customer data with robust security and compliance and PCI DSS-certified payment processing tools to combat fraud and give customers peace of mind.

Smarter retail, seamless engagement.

Turn every interaction into revenue with AI-powered sales and support. Keep customers engaged, employees connected, and operations in sync—across every channel.

Drive revenue and experience

Powered by AI and built on 8x8 Platform for CX, connect with your customers across chat, social, SMS, email, and voice—seamlessly blending self-service and assisted shopping. Cut the friction. Free up your agents. Accelerate sales.

Learn more about Sales Assist

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A customer interacting with a company through AI, via a mobile phone

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Integrate seamlessly.

Easily connect with popular retail business and CRM apps to streamline your operations without added complexity.

See how we've helped others just like you transform their businesses

“We love our data and we make tons of our decisions based on the data that we’re receiving. Moving to 8x8 gave us that and know as we continue on we’ll make more educated decisions.”