The sale may be complete, but your customer’s journey is just beginning. With 8x8® Aftersale Assist™, you can step in at exactly the right moment to guide product setup, answer questions, and solve issues before they turn into returns. Whether it’s assembling furniture or configuring a new device, your team can deliver helpful support that keeps customers happy.
Aftersale Assist helps you check in with customers, sort issues out fast, and keep them happy, without putting extra strain on your contact center agents. With proactive messaging, automation, and video support, it helps deliver a personal service, creating seamless experiences that customers love.
Aftersale Assist helps retailers build trust and improve their bottom line.
Prevent returns by helping customers troubleshoot, assemble, and use products correctly the first time.
Use video and messaging to fix problems remotely—no technician visits or store trips needed.
When customers feel supported, they stick around—buying more, and trusting your brand long-term.
Automate routine interactions and streamline customer support so agents can focus on high-impact conversations.
Everything you need to unleash your retail potential.
Let your customer know that you care. Reach out with a friendly message to check in with them, offer any help, or remove any confusion. Stop small issues from turning into returns.
A virtual agent that helps customers find answers, book support at a convenient time, or escalate issues to a live agent quickly. Agents are free to handle more complex tasks, taking the time to onboard the customer personally, while still improving response times.
Let agents visually assess customer purchase issues in real-time via secure, one-way video—no app download needed—making troubleshooting faster and more accurate, while protecting privacy.
Give agents everything they need in one place—voice, video, chat, and messaging—along with full context, so they can support customers faster, smarter, and with less effort.
Aftersale Assist is built for the real-world challenges your retail teams face every day. Here are four ways it helps you support customers with real impact.
Help new customers onboard complex products over video, giving them time and ensuring they get value from day one.
Check in with existing customers to offer guidance on advanced features or usage tips, helping them get the most value, and encourage future purchases.
Use video to quickly check product condition before approving a return—saving time, cost, and unnecessary back-and-forth.
Track how things are going. Spot trends in conversation, analyze customer needs and take action to improve your CX journey.
