Turn first-time shoppers into lifelong customers.
The sale may be complete, but your customer’s journey is just beginning. With 8x8® Aftersale Assist™, you can step in at exactly the right moment to guide product setup, answer questions, and solve issues before they turn into returns. Whether it’s assembling furniture or configuring a new device, your team can deliver helpful support that keeps customers happy.
Reduce frustration. Cut down on returns. Increase loyalty.
Aftersale Assist helps you check in with customers, sort issues out fast, and keep them happy, without putting extra strain on your contact center agents. With proactive messaging, automation, and video support, it helps deliver a personal service, creating seamless experiences that customers love.
Keep the momentum going after the sale.
Aftersale Assist helps retailers build trust and improve their bottom line.
Lower return rates.
Prevent returns by helping customers troubleshoot, assemble, and use products correctly the first time.
Faster issue resolution.
Use video and messaging to fix problems remotely—no technician visits or store trips needed.
Turn buyers into loyal customers.
When customers feel supported, they stick around—buying more, and trusting your brand long-term.
Smarter use of agents.
Automate routine interactions and streamline customer support so agents can focus on high-impact conversations.
Powering your CX engine.
Everything you need to unleash your retail potential.
8x8 Proactive Outreach™
8x8 Intelligent Customer Assistant™
8x8 Contact Center™ Video Elevation™
8x8 Agent Workspace™
8x8 Proactive Outreach™
Let your customer know that you care. Reach out with a friendly message to check in with them, offer any help, or remove any confusion. Stop small issues from turning into returns.
Real moments. Real impact.
Aftersale Assist is built for the real-world challenges your retail teams face every day. Here are four ways it helps you support customers with real impact.
Personalized product setup
Help new customers onboard complex products over video, giving them time and ensuring they get value from day one.
Unlock more value over time
Check in with existing customers to offer guidance on advanced features or usage tips, helping them get the most value, and encourage future purchases.
Returns confidence
Use video to quickly check product condition before approving a return—saving time, cost, and unnecessary back-and-forth.
Keep an eye on what matters
Track how things are going. Spot trends in conversation, analyze customer needs and take action to improve your CX journey.
Stay in the loop. See what’s new.
SOLUTION BRIEF
Aftersale Assist solution brief
SOLUTION BRIEF
Retail solution brief
EBOOK
Improving customer loyalty in an omnichannel world
GUIDE
The new mandate for retail IT
BLOG
Returnuary blues are a retail nightmare
