Call Forwarding & Transfers

Have the freedom to have your calls find you, help your callers reach the right person to help them.

Key Benefits

  • Set your own forwarding rules to customize what happens when an incoming call arrives.
  • Directly transfer a call to an extension (known as a cold transfer) or speak with the person you want to send a call to before you initiate a transfer (known as a warm transfer).
  • Be reachable by your customers and colleagues when you are working remotely or working from home, by having your personal phone answer calls forwarded from your business line.
  • Reduce customer frustration when they reach the wrong extension by easily transferring them to the correct one.
  • Set your own forwarding rules to customize what happens when an incoming call arrives.
  • Directly transfer a call to an extension (known as a cold transfer) or speak with the person you want to send a call to before you initiate a transfer (known as a warm transfer).
  • Be reachable by your customers and colleagues when you are working remotely or working from home, by having your personal phone answer calls forwarded from your business line.
  • Reduce customer frustration when they reach the wrong extension by easily transferring them to the correct one.

Learn more about Call Forwarding & Transfers

Additional Benefits

You can create different rules for different situations like times of the day or when you are out of the office. You can even have an incoming call forwarded to a ring group to increase response times to incoming calls.

Additional Benefits

You can create different rules for different situations like times of the day or when you are out of the office. You can even have an incoming call forwarded to a ring group to increase response times to incoming calls.

Call Forwarding with 8x8 Work

Learn how you can set up Call Forwarding.

Call Forwarding with 8x8 Work

Learn how you can set up Call Forwarding.

Advanced Call Forwarding

Learn how you can use Advanced Call Forwarding to ensure you are always able to take important calls even when you're away from your office

Advanced Call Forwarding

Learn how you can use Advanced Call Forwarding to ensure you are always able to take important calls even when you're away from your office

Pro Tips

  • The steps to initiate call forwarding and transfers may be different according to deskphone manufacturer and model. In the 8x8 Work Apps, during a call you can tap or click on the ellipsis to reveal a menu of features including forwarding and transferring.
  • The steps may also be different if you are making an call from a software integration such as with Salesforce.
  • The 8x8 University and 8x8 support provides tips and videos to use these features.

Pro Tips

  • The steps to initiate call forwarding and transfers may be different according to deskphone manufacturer and model. In the 8x8 Work Apps, during a call you can tap or click on the ellipsis to reveal a menu of features including forwarding and transferring.
  • The steps may also be different if you are making an call from a software integration such as with Salesforce.
  • The 8x8 University and 8x8 support provides tips and videos to use these features.

Solutions for all your business telephony needs

Business Phone

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