Multi-level Auto Attendant

Automate and orchestrate your customers' calling experience.

Key benefits

  • Shorten the time required for a caller to get their needs resolved or their questions answered with intelligent tools and advanced call-routing capabilities.
  • Personalize a caller's experience with self-service options, such as bill pay without needing to speak with a customer services representative
  • Promote your corporate brand during wait times by delivering helpful information, cheerful music and entertainment.
  • Enhance your business continuity and work-from-home programs by leveraging auto-attendant capabilities to direct or redirect resources that keep employees connected.
  • Shorten the time required for a caller to get their needs resolved or their questions answered with intelligent tools and advanced call-routing capabilities.
  • Personalize a caller's experience with self-service options, such as bill pay without needing to speak with a customer services representative
  • Promote your corporate brand during wait times by delivering helpful information, cheerful music and entertainment.
  • Enhance your business continuity and work-from-home programs by leveraging auto-attendant capabilities to direct or redirect resources that keep employees connected.

Learn more about Multi-level Auto Attendant

What is an auto attendant?

An auto attendant acts as an automated receptionist allowing you to create custom call experiences through multiple menus.

Why is it multi-level?

Multi-level auto attendant enables you to establish multiple layers of personalization based on customer size, location and priority.

  • Configure multiple call flows based on rules you set.
  • Create multiple auto attendants.
  • Each auto attendant can have multiple profiles.

Easy set up & management

In one platform, manage your complete phone system across all your office locations. Orchestrate how all your auto attendants work from any location with Configuration Manager (X Series) or Account Manager. Create rules that dictate call flows from easy-to-use drop-down menus. An example of this would be to create menus that allow callers to press a number to reach their desired department.