Automate and orchestrate your customers' calling experience.
An auto attendant acts as an automated receptionist allowing you to create custom call experiences through multiple menus.
Multi-level auto attendant enables you to establish multiple layers of personalization based on customer size, location and priority.
In one platform, manage your complete phone system across all your office locations. Orchestrate how all your auto attendants work from any location with Configuration Manager (X Series) or Account Manager. Create rules that dictate call flows from easy-to-use drop-down menus. An example of this would be to create menus that allow callers to press a number to reach their desired department.
Administrators can easily set permissions and access to sites and information by employees.
Respond to your callers needs faster with Call Waiting and Parking.
Place incoming callers on temporary hold while an employee or agent becomes available to answer the call.
Distribute incoming calls among employees with ring groups to serve customers faster.
