Call Queues

Place incoming callers on temporary hold while an employee or agent becomes available to answer the call.

Key Benefits

  • Enables efficient customer service by intelligently routing calls to the right resources, in an organized and prioritized way. Reducing wait times and contributes to a more positive customer experience.
  • Provides businesses the opportunity to share helpful information, news and entertainment while callers are on hold to encourage them not to hang up.
  • Enables efficient customer service by intelligently routing calls to the right resources, in an organized and prioritized way. Reducing wait times and contributes to a more positive customer experience.
  • Provides businesses the opportunity to share helpful information, news and entertainment while callers are on hold to encourage them not to hang up.

Learn more about call queues

What is a call queue?

A call queue places your callers in a queue or line while your agents or employees are busy with other calls. The queued calls are distributed to your next available agent in the order received, allowing you to serve your customers promptly, courteously, and efficiently.

What is a call queue?

A call queue places your callers in a queue or line while your agents or employees are busy with other calls. The queued calls are distributed to your next available agent in the order received, allowing you to serve your customers promptly, courteously, and efficiently.

What is queued callback?

Some 8x8 X Series calling plans support queued callback. This provides callers with the opportunity to be called back when an employee becomes available. In some cases, the phone system can detect the caller's phone number. If not, the caller can provide it.

What is queued callback?

Some 8x8 X Series calling plans support queued callback. This provides callers with the opportunity to be called back when an employee becomes available. In some cases, the phone system can detect the caller's phone number. If not, the caller can provide it.

Queues have voicemail boxes

Queues can be set up to allow callers to leave a voicemail instead of giving a call back number or continuing to hold.

Queues have voicemail boxes

Queues can be set up to allow callers to leave a voicemail instead of giving a call back number or continuing to hold.

Solutions for all your business telephony needs

Business Phone

8x8's business phone connects your business around the globe with enterprise-grade reliability and quality in the cloud.

Other related features

Ring Groups

Call Monitoring

Call Waiting & Parking

Call Forwarding & Transfers

Distribute incoming calls among employees with ring groups to serve customers faster.

Enables office managers and supervisors to monitor phone conversations on an 8x8 Cloud for quality control and training.

Respond to your callers needs faster with Call Waiting and Parking.

Have the freedom to have your calls find you, help your callers reach the right person to help them.

Ring Groups

Call Monitoring

Distribute incoming calls among employees with ring groups to serve customers faster.

Enables office managers and supervisors to monitor phone conversations on an 8x8 Cloud for quality control and training.

Call Waiting & Parking

Call Forwarding & Transfers

Respond to your callers needs faster with Call Waiting and Parking.

Have the freedom to have your calls find you, help your callers reach the right person to help them.

Ring Groups

Distribute incoming calls among employees with ring groups to serve customers faster.

Call Monitoring

Enables office managers and supervisors to monitor phone conversations on an 8x8 Cloud for quality control and training.

Call Waiting & Parking

Respond to your callers needs faster with Call Waiting and Parking.

Call Forwarding & Transfers

Have the freedom to have your calls find you, help your callers reach the right person to help them.

Request a Quote

Get your fast, no-obligation quote now

1-866-879-8647


Discuss your needs with an 8x8 expert

Need product help?