Place incoming callers on temporary hold while an employee or agent becomes available to answer the call.
A call queue places your callers in a queue or line while your agents or employees are busy with other calls. The queued calls are distributed to your next available agent in the order received, allowing you to serve your customers promptly, courteously, and efficiently.
Some 8x8 X Series calling plans support queued callback. This provides callers with the opportunity to be called back when an employee becomes available. In some cases, the phone system can detect the caller's phone number. If not, the caller can provide it.
Queues can be set up to allow callers to leave a voicemail instead of giving a call back number or continuing to hold.
Distribute incoming calls among employees with ring groups to serve customers faster.
Enables office managers and supervisors to monitor phone conversations on an 8x8 Cloud for quality control and training.
Respond to your callers needs faster with Call Waiting and Parking.
Have the freedom to have your calls find you, help your callers reach the right person to help them.
