Give your callers a better on-hold experience by adding music and information instead of beeps and dead air.
Select music, news or promotions based on a variety of criteria you such as the location of the incoming call. Periodically break into the music to deliver news or assure callers you are moving as quickly as possible to find the right resource to take their call. Give callers to leave a call back number or record a voicemail after a set period of time. Set rules for music and news by ring group, department or extension.
Respond to your callers needs faster with Call Waiting and Parking.
Place incoming callers on temporary hold while an employee or agent becomes available to answer the call.
Enables office managers and supervisors to monitor phone conversations on an 8x8 Cloud for quality control and training.
