Music on Hold

Give your callers a better on-hold experience by adding music and information instead of beeps and dead air.

Key benefits

  • Improve your customers' experience and perhaps their mood while on hold with cheerful or seasonally-appropriate music instead of dead air or beeps.
  • Upload your own music, select from a standard menu, or work with our audio production store, to create customized music tracks that fit your needs perfectly.
  • Improve your customers' experience and perhaps their mood while on hold with cheerful or seasonally-appropriate music instead of dead air or beeps.
  • Upload your own music, select from a standard menu, or work with our audio production store, to create customized music tracks that fit your needs perfectly.

Personalize your calling experience

  • Select music, news or promotions based on a variety of criteria you such as the location of the incoming call.
  • Periodically break into the music to deliver news or assure callers you are moving as quickly as possible to find the right resource to take their call.
  • Give callers to leave a call back number or record a voicemail after a set period of time.
  • Set rules for music and news by ring group, department or extension.

Other related features