Improve customer experiences and the bottom line
How do today’s leading manufacturers consistently deliver high-quality customer service? By investing in technology that empowers contact center agents. Modernizing outdated business phone and call center systems boosts productivity and reduces costs by 30% — learn how cloud communications are better for your bottom line.
Contact center innovation that fits
Successful manufacturers commit to being customer-centric and carry this through to every interaction. Learn about the contact center technology leading companies use to future-proof their business and get the latest insights on what’s next in contact center innovation from McGee-Smith Analytics.
Smooth cloud communications migration
Outdated communications technology prevents manufacturers from meeting their revenue and innovation goals. Instead of managing multiple vendors, roadmaps and integration points, companies can arm employees with one system of engagement that integrates voice, meetings, team messaging and contact centers to provide complete context for each interaction across different communication channels.
Accelerate time to market with one system of engagement
To support global expansion for distinct manufacturing and sales operations, RPM Performance Coatings Group needed to replace a network of local Nortel hardware-based PBXs with a reliable cloud solution. 8x8’s all-in-one platform for voice, video and contact center unified all sites on one telephony platform, for guaranteed call quality, accelerated time to market and uninterrupted worldwide service.
Voice is critical to our organization. Through my personal interactions at 8x8, I have seen first-hand the level of detail that has gone into making sure our phone service never goes down.
With increased visibility into call center KPIs, we’ve made changes that reduced call answer times by 15% and resulted in an approximate 60-70% reduction in our call abandonment rate.
Selecting a cloud provider was absolutely the right choice for us. We don’t have to spend our time fixing or maintaining a business phone system. The features work well together, and updates are automatic.
With the 8x8 Virtual Office solution, all of our offices will now be connected under a single, cloud-based phone system at a fraction of what we were spending previously.