Business Phone Systems > Features > X8 Contact Center

Inbound and Outbound Contact Center


When you select the Virtual Office X8 Edition, you get all of these contact center features and more for a truly unified communications solution.


Communications meets contact center in the cloud with the 8x8 Virtual Office X8 Edition. Enable your teams to quickly deploy contact center capabilities without the cost or complexity of traditional systems. Easy-to-use web-based system administration makes it a breeze to setup and configure. A no-compromises inbound call management and powerful outbound campaign manager allow your business to improve customer satisfaction while providing visibility into reporting and analytics information for better decision making.

Take Calls / Inbound Calling

Answer calls efficiently, maximize agent productivity and ensure your customers are connected to the right agent.

Make Calls / Outbound Calling

Maximize sales and agent productivity with comprehensive outbound dialing capability including preview, progressive, or predictive dialing.

Skills-based routing

The IVR builder allows you to automatically distribute incoming calls to the team or individual who can best help your customer.

Predictive dialer

Replace manual dialing for preview, progressive, and predictive dialing to maximize your talk time.

Visual IVR

It’s easy to create a flexible IVR solution for your contact center using our ground-breaking drag & drop visual IVR tool.

Contact center call recording

Save every call and play them back whenever you like with automatic call recording, pause and highlight, and 3 months of cloud storage.

Real-time analytics

Enable better decision making with rich contact center analytics that cover customer information, overall activity and agent performance.

 

 

Get the Latest Equipment

Equip your office and employees with professional IP desk phones, conference phones, headsets and more.

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