8x8 Work for Genesys Cloud CX

Get simplified, integrated communications and easier collaboration between the Genesys Cloud CX™ contact center solution and 8x8. The integration makes it easier for contact center agents to collaborate and communicate with subject matter experts across your company and deliver memorable customer experiences.

Get simplified, integrated communications and easier collaboration between the Genesys Cloud CX™ contact center solution and 8x8. The integration makes it easier for contact center agents to collaborate and communicate with subject matter experts across your company and deliver memorable customer experiences.

Supported LanguagesSupported CountriesPriceBusiness Need
14 Languages50+ CountriesContact SalesIntegrated UCaaS and CCaaS

 

With 8x8 Work's enterprise voice, video meetings, team chat capabilities, and the composable Genesys Cloud CX platform, organizations can meet their employee communication and collaboration needs across voice and digital channels.

The integration offers:

  • Secure, in-network call transfer between the contact center and the rest of the organization making collaboration simple.
  • A unified company directory enabled by API-driven user provisioning lets contact center agents connect with subject matter experts across the organization in real-time and with a single click to solve customer issues.
  • Integrated single sign-on for user authentication ensures a smooth and efficient employee experience.
  • Superior global voice quality with Genesys Cloud Voice and 8x8, which provides organizations with full-cloud PSTN in 50 countries by offering local direct numbers, toll-free numbers, calling plans, and support for local emergency services.

Security and Compliance

Developer: 8x8, Inc. and Genesys

Location: United States of America

Terms of Service: 8x8 Terms and Conditions and Policies

Privacy & Data Governance

Certifications & Compliance

Genesys Information

General

Privacy and Data Governance

Certifications and compliance

Speak with an Integrations Specialist

1-877-257-4084
Discuss your needs with an 8x8 expert


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