Smarter work, powered by AI
8x8 Work™ transforms everyday conversations into powerful insights—improving productivity , alignment, and internal collaboration at scale.
Smarter collaboration. Less manual work.
Help your teams stay aligned and efficient by capturing the moments that matter—through meeting transcriptions, summaries, and multilingual support—so no insight or action item is lost.
Designed for distributed and dynamic teams.
Whether you're managing global projects or onboarding new hires, features like meeting transcription, voicemail-to-text, and chat summarization streamline communication—no matter where or how your teams work.
Complete visibility for leaders—without extra effort.
Accurate, high-fidelity summaries and powerful insights help leaders track alignment, coach smarter , and make better decisions—without replaying every call. And with open APIs, transcripts and summaries can flow into CRMs and analytics tools to streamline record keeping.
See how AI can elevate employee productivity
Get a complete overview of how 8x8 Work can supercharge employee productivity.
See how AI can elevate employee productivity
Get a complete overview of how 8x8 Work can supercharge employee productivity.
See how AI can elevate employee productivity
Get a complete overview of how 8x8 Work can supercharge employee productivity.
See how AI can elevate employee productivity
Get a complete overview of how 8x8 Work can supercharge employee productivity.
Unified Communications AI capabilities.
Here’s how 8x8 Work uses AI to boost productivity and reduce manual effort.
Call Transcription
Turns spoken interactions into searchable, structured data for faster follow-up.
Profanity Filter
Flag inappropriate language in calls to support quality assurance.
Voicemail Transcription
Converts voicemails into readable text so nothing gets missed.
Meeting Transcription
Captures conversations with speaker detection and multilingual support.
Action Items
Capture key next steps automatically—no need for manual follow-ups.
Meeting Summaries
Post-meeting recaps highlight action items and decisions—sent automatically to attendees.
Late Joiner Summaries
Gives late arrivals a private summary of what they missed—without disrupting the meeting.
Chat Summarization
Condenses long threads into quick, scannable recaps with key takeaways.
Compose with AI
Suggested replies with tone options help users respond faster and more consistently.
Custom Dictionary
Boosts accuracy by teaching AI to recognize your business’ internal language.
ML-powered 8x8 Global Reach™
Optimized call routing and clarity across regions and networks.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
Unified Communications
Communications APIs
CX Beyond the Contact Center
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
8x8 for Microsoft Teams
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Secure and compliant.
Up-to-date with regulations and verified by third-party certifications. So you get peace of mind.
Stay in the loop. See what’s new .
DATASHEET
AI for Employee Productivity Datasheet
PRODUCT RELEASES
Spring 2025 product highlights
REPORT
2024 Gartner Magic Quadrant for UCaaS
REPORT
2024 Gartner Magic Quadrant for CCaaS
DATASHEET
Work Datasheet
EBOOK
Unified Communications (UC) Buyer's Guide
Let’s power your CX ambitions, together.
