Smarter work, powered by AI
8x8 Work™ transforms everyday conversations into powerful insights—improving productivity ,
alignment, and internal collaboration at scale.
Smarter collaboration. Less manual work.
Help your teams stay aligned and efficient by capturing the moments that matter—through meeting transcriptions, summaries, and multilingual support—so no insight or action item is lost.
Designed for distributed and dynamic teams.
Whether you're managing global projects or onboarding new hires, features like meeting transcription, voicemail-to-text, and chat summarization streamline communication—no matter where or how your teams work.
Complete visibility for leaders—without extra effort.
Accurate, high-fidelity summaries and powerful insights help leaders track alignment, coach smarter , and make better decisions—without replaying every call. And with open APIs, transcripts and summaries can flow into CRMs and analytics tools to streamline record keeping.
See how AI can elevate employee productivity
Get a complete overview of how 8x8 Work can supercharge employee productivity.
Unified Communications AI capabilities.
Here’s how 8x8 Work uses AI to boost productivity and reduce manual effort.
Call Transcription
Turns spoken interactions into searchable, structured data for faster follow-up.
Profanity Filter
Flag inappropriate language in calls to support quality assurance.
Call Summarization
AI-generated recaps surface objections, outcomes, and next steps.
Voicemail Transcription
Converts voicemails into readable text so nothing gets missed.
Meeting Transcription
Captures conversations with speaker detection and multilingual support.
Action Items
Capture key next steps automatically—no need for manual follow-ups.
Meeting Summaries
Post-meeting recaps highlight action items and decisions—sent automatically to attendees.
Late Joiner Summaries
Gives late arrivals a private summary of what they missed—without disrupting the meeting.
Chat Summarization
Condenses long threads into quick, scannable recaps with key takeaways.
Compose with AI
Suggested replies with tone options help users respond faster and more consistently.
Custom Dictionary
Boosts accuracy by teaching AI to recognize your business’ internal language.
ML-powered 8x8 Global Reach™
Optimized call routing and clarity across regions and networks.
Un portefeuille de produits pour booster votre expérience client
Des solutions de centre de contact de pointe aux communications unifiées et aux API no-code, nos produits résolvent même vos défis de communication les plus complexes.
Contact Center
8x8® Contact Center™ met l'IA au service de vos agents pour simplifier les opérations et renforcer la satisfaction client.
Communications unifiées
8x8 Work® connecte vos équipes et vos clients dans le monde entier grâce à une suite de communications enrichie par l'IA.
API de communications
8x8 no-code CPaaS vous permet de joindre vos clients sur les canaux de leur choix depuis une seule plateforme.
L'expérience client au-delà du Contact Center
8x8 Engage™ permet à toutes les équipes en contact avec les clients de rester connectées et de les accompagner facilement.
8x8 pour Microsoft Teams**
Renforcez Microsoft Teams grâce aux capacités de communication 8x8 et aux intégrations pour centre de contact.
Une intégration en toute transparence.
Connectez-vous facilement aux applications CX, commerciales et CRM les plus répandues pour atteindre de nouveaux niveaux de productivité sans complexité supplémentaire.
Sécurisé et conforme.
Toujours conforme aux réglementations et vérifié par des certifications tierces, pour votre tranquillité d’esprit.
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