Powerful customer experiences beyond the contact center, powered by AI
8x8 Engage™ brings AI-powered insight to every customer interaction—helping your engagement teams move faster , stay aligned, and deliver better outcomes.
AI that captures every customer signal, spoken or unspoken.
8x8 Engage with AI empowers CX teams to capture every call, chat, or meeting with rich summaries, transcriptions, and sentiment analysis—so no signal goes unnoticed and no opportunity slips by.
Built for every customer-facing role.
From field teams to sales, AI-driven features like chat summarization, call insights, and meeting translation help teams engage customers more effectively—without manual note taking or switching between systems.
Real-time insight for smarter CX performance.
Team leaders can monitor trends, pinpoint opportunities for improvement, and coach smarter with 8x8 Conversation IQ—turning every interaction into actionable intelligence without listening to every second. Modular AI architecture gives teams the control and flexibility to scale with confidence.
See how AI can elevate your CX
Get a complete overview of how 8x8 improves customer experiences with AI-powered capabilities.
CX Beyond the Contact Center AI capabilities.
Here’s how 8x8 Engage uses AI to uncover insights and improve every customer interaction.
Call Transcription
Accurately transcribes every customer call for faster review and follow-up.
Profanity Filter
Flag inappropriate language in calls to support quality assurance.
Call Summarization
AI-generated recaps surface objections, outcomes, and next steps.
Voicemail Transcription
Makes every customer voicemail searchable and easy to act on.
Speech Analytics
Analyzes tone, sentiment, and trending topics to guide coaching and response.
Recorded Interaction Insights with AI Summaries
Summarizes recorded calls and highlights sentiment, silence, and overtalk for faster QA and coaching.
Meeting Transcription
Transcribes video meetings in real time with speaker detection and translation support.
Action Items
Capture key next steps automatically—no need for manual follow-ups.
Meeting Summaries
Post-meeting recaps highlight action items and decisions—sent automatically to attendees.
Late Joiner Summaries
Gives late arrivals a private summary of what they missed—without disrupting the meeting.
Chat Summarization
Condenses long threads into quick, scannable recaps with key takeaways.
Compose with AI
Suggested chat replies with tone options help users respond faster and more consistently.
Custom Dictionary
Improves transcription accuracy by training AI on your business’ specific terms and phrases.
Customer Health Signals
Powerful AI insights from 8x8 partner integrations including health scores and churn risk.
ML-powered 8x8 Global Reach™
Optimized call routing and clarity across regions and networks.
Un portefeuille de produits pour booster votre expérience client
Des solutions de centre de contact de pointe aux communications unifiées et aux API no-code, nos produits résolvent même vos défis de communication les plus complexes.
Contact Center
8x8® Contact Center™ met l'IA au service de vos agents pour simplifier les opérations et renforcer la satisfaction client.
Communications unifiées
8x8 Work® connecte vos équipes et vos clients dans le monde entier grâce à une suite de communications enrichie par l'IA.
API de communications
8x8 no-code CPaaS vous permet de joindre vos clients sur les canaux de leur choix depuis une seule plateforme.
L'expérience client au-delà du Contact Center
8x8 Engage™ permet à toutes les équipes en contact avec les clients de rester connectées et de les accompagner facilement.
8x8 pour Microsoft Teams**
Renforcez Microsoft Teams grâce aux capacités de communication 8x8 et aux intégrations pour centre de contact.
Une intégration en toute transparence.
Connectez-vous facilement aux applications CX, commerciales et CRM les plus répandues pour atteindre de nouveaux niveaux de productivité sans complexité supplémentaire.
Sécurisé et conforme.
Toujours conforme aux réglementations et vérifié par des certifications tierces, pour votre tranquillité d’esprit.
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