Powerful customer experiences beyond the contact center, powered by AI
8x8 Engage™ brings AI-powered insight to every customer interaction—helping your engagement teams move faster , stay aligned, and deliver better outcomes.
AI that captures every customer signal, spoken or unspoken.
8x8 Engage with AI empowers CX teams to capture every call, chat, or meeting with rich summaries, transcriptions, and sentiment analysis—so no signal goes unnoticed and no opportunity slips by.
Built for every customer-facing role.
From field teams to sales, AI-driven features like chat summarization, call insights, and meeting translation help teams engage customers more effectively—without manual note taking or switching between systems.
Real-time insight for smarter CX performance.
Team leaders can monitor trends, pinpoint opportunities for improvement, and coach smarter with 8x8 Conversation IQ—turning every interaction into actionable intelligence without listening to every second. Modular AI architecture gives teams the control and flexibility to scale with confidence.
See how AI can elevate your CX
Get a complete overview of how 8x8 improves customer experiences with AI-powered capabilities.
CX Beyond the Contact Center AI capabilities.
Here’s how 8x8 Engage uses AI to uncover insights and improve every customer interaction.
Call Transcription
Accurately transcribes every customer call for faster review and follow-up.
Profanity Filter
Flag inappropriate language in calls to support quality assurance.
Call Summarization
AI-generated recaps surface objections, outcomes, and next steps.
Voicemail Transcription
Makes every customer voicemail searchable and easy to act on.
Speech Analytics
Analyzes tone, sentiment, and trending topics to guide coaching and response.
Recorded Interaction Insights with AI Summaries
Summarizes recorded calls and highlights sentiment, silence, and overtalk for faster QA and coaching.
Meeting Transcription
Transcribes video meetings in real time with speaker detection and translation support.
Action Items
Capture key next steps automatically—no need for manual follow-ups.
Meeting Summaries
Post-meeting recaps highlight action items and decisions—sent automatically to attendees.
Late Joiner Summaries
Gives late arrivals a private summary of what they missed—without disrupting the meeting.
Chat Summarization
Condenses long threads into quick, scannable recaps with key takeaways.
Compose with AI
Suggested chat replies with tone options help users respond faster and more consistently.
Custom Dictionary
Improves transcription accuracy by training AI on your business’ specific terms and phrases.
Customer Health Signals
Powerful AI insights from 8x8 partner integrations including health scores and churn risk.
ML-powered 8x8 Global Reach™
Optimized call routing and clarity across regions and networks.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
Unified Communications
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
Communications APIs
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
CX Beyond the Contact Center
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Secure and compliant.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
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