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8x8 Engage™ brings AI-powered insight to every customer interaction—helping your engagement teams move faster , stay aligned, and deliver better outcomes.
8x8 Engage with AI empowers CX teams to capture every call, chat, or meeting with rich summaries, transcriptions, and sentiment analysis—so no signal goes unnoticed and no opportunity slips by.
From field teams to sales, AI-driven features like chat summarization, call insights, and meeting translation help teams engage customers more effectively—without manual note taking or switching between systems.
Team leaders can monitor trends, pinpoint opportunities for improvement, and coach smarter with 8x8 Conversation IQ—turning every interaction into actionable intelligence without listening to every second. Modular AI architecture gives teams the control and flexibility to scale with confidence.
Get a complete overview of how 8x8 improves customer experiences with AI-powered capabilities.
Here’s how 8x8 Engage uses AI to uncover insights and improve every customer interaction.
Accurately transcribes every customer call for faster review and follow-up.
Flag inappropriate language in calls to support quality assurance.
AI-generated recaps surface objections, outcomes, and next steps.
Makes every customer voicemail searchable and easy to act on.
Analyzes tone, sentiment, and trending topics to guide coaching and response.
Summarizes recorded calls and highlights sentiment, silence, and overtalk for faster QA and coaching.
Transcribes video meetings in real time with speaker detection and translation support.
Capture key next steps automatically—no need for manual follow-ups.
Post-meeting recaps highlight action items and decisions—sent automatically to attendees.
Gives late arrivals a private summary of what they missed—without disrupting the meeting.
Condenses long threads into quick, scannable recaps with key takeaways.
Suggested chat replies with tone options help users respond faster and more consistently.
Improves transcription accuracy by training AI on your business’ specific terms and phrases.
Powerful AI insights from 8x8 partner integrations including health scores and churn risk.
Optimized call routing and clarity across regions and networks.
Des solutions de centre de contact de pointe aux communications unifiées et API no-code, nos produits répondent à vos défis de communication les plus complexes.
8x8® Contact Center™ dote vos agents de l'IA pour simplifier les opérations de votre centre de contact et enchanter vos clients.
8x8 Work® connecte vos équipes et vos clients dans le monde entier grâce à une suite de communication optimisée par l'IA.
La solution CPaaS no-code de 8x8 vous connecte à vos clients sur leurs canaux préférés à partir d'une plateforme unique.
8x8 Engage™ permet à toutes les équipes en contact avec la clientèle de rester connectées et d'assister les clients en toute simplicité.
Enrichissez Microsoft Teams grâce aux fonctionnalités de communication 8x8 et aux intégrations pour centre de contact.
Connectez-vous facilement aux applications CX, commerciales et CRM les plus répandues pour atteindre de nouveaux niveaux de productivité sans complexité supplémentaire.
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