8x8 Contact Center for Zoho

Supported LanguagesSupported CountriesPriceBusiness Need
EnglishUS, UKFreeContact Center

Easily integrate 8x8 Contact Center into Zoho to simplify and streamline agent and customer experiences.

This Chrome extension adds 8x8 Contact Center capabilities within Zoho:

  • Integrated search across leads, opportunities, contacts, cases, and organizations.
  • Easy call management with the ability to make, take and transfer calls without toggling between app windows.
  • Instant caller information with caller details presented before connecting.
  • Automatic logging of call and chat details are provided after every interaction.

Features

Unified Search

Searches across:

  • Accounts
  • Contacts
  • Leads

Search on:

  • Name
  • Email address
  • Phone number

Instant caller information:

  • For inbound or outbound calls, the account record is automatically presented before the connection

Auto call logging:

  • Once the call is ended, a task is created that includes the relevant call details
  • A link to the call recording is also provided if one was made
  • The information is automatically added to the account record
  • Click-to-dial supported to instantly make an outbound call to customer

Prerequisites

  • X Series X6 or above
  • Zoho license

Security and Compliance

Developer: 8x8, Inc.

Location: United States of America

Terms of Service: 8x8 Terms and Conditions and Policies

Privacy & Data Governance

Certifications & Compliance

Speak with an Integrations Specialist

1-877-257-4084


Discuss your needs with an 8x8 expert


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