xl-bnr-wf-engage-customer-surveys.jpg

Customer Surveys

Help your agents grow and improve with actionable insights delivered directly from your customers.

Key benefits

  • Gather unbiased feedback from customers immediately following an interaction.
  • Share valuable customer feedback with agents for improved communication.
  • Easily associate customer insights with their corresponding agent for better context.
  • Grow your agents’ skills more efficiently with customer feedback dashboards.
  • Gather unbiased feedback from customers immediately following an interaction.
  • Share valuable customer feedback with agents for improved communication.
  • Easily associate customer insights with their corresponding agent for better context.
  • Grow your agents’ skills more efficiently with customer feedback dashboards.

Learn more about Customer Surveys

Capture valuable customer feedback

Improve customer experience, satisfaction and retention.

  • Recognize and reward agents who receive positive customer feedback
  • Increase response rates by providing surveys to customers in their preferred channel
  • Visualize data effortlessly with an interactive survey results dashboard

Survey_image_1.png
Survey_image_1.png

Increase agent engagement

Share feedback from customers with agents, and provide them with professional development opportunities to help reduce turnover.

  • Empower agents to self-coach and identify opportunities for improvement
  • Encourage agents to take ownership and pride in their work by providing unbiased customer feedback
  • Proactively identify positive and negative patterns in agent behaviors and share dashboards with them for coaching and training sessions
Customer_Survey.png
Customer_Survey.png

Highlight agent success

Recognize and reward agents who receive positive customer feedback.

  • Empower agents to self-coach and identify opportunities for improvement
  • Reduce micromanagement
CUstomer_Survey_3.png
CUstomer_Survey_3.png

Other related features

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Other related features

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Other related features

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Other related features

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Speak with a specialist

1-866-879-8647


Discuss your needs with an 8x8 expert


Need product help?