Customer Surveys

Help your agents grow and improve with actionable insights delivered directly from your customers.

Key benefits

  • Gather unbiased feedback from customers immediately following an interaction.
  • Share valuable customer feedback with agents for improved communication.
  • Easily associate customer insights with their corresponding agent for better context.
  • Grow your agents’ skills more efficiently with customer feedback dashboards.
  • Gather unbiased feedback from customers immediately following an interaction.
  • Share valuable customer feedback with agents for improved communication.
  • Easily associate customer insights with their corresponding agent for better context.
  • Grow your agents’ skills more efficiently with customer feedback dashboards.

Learn more about Customer Surveys

Capture valuable customer feedback

Improve customer experience, satisfaction and retention.

  • Recognize and reward agents who receive positive customer feedback
  • Increase response rates by providing surveys to customers in their preferred channel
  • Visualize data effortlessly with an interactive survey results dashboard

Capture valuable customer feedback

Improve customer experience, satisfaction and retention.

  • Recognize and reward agents who receive positive customer feedback
  • Increase response rates by providing surveys to customers in their preferred channel
  • Visualize data effortlessly with an interactive survey results dashboard

Increase agent engagement

Share feedback from customers with agents, and provide them with professional development opportunities to help reduce turnover.

  • Empower agents to self-coach and identify opportunities for improvement
  • Encourage agents to take ownership and pride in their work by providing unbiased customer feedback
  • Proactively identify positive and negative patterns in agent behaviors and share dashboards with them for coaching and training sessions

Increase agent engagement

Share feedback from customers with agents, and provide them with professional development opportunities to help reduce turnover.

  • Empower agents to self-coach and identify opportunities for improvement
  • Encourage agents to take ownership and pride in their work by providing unbiased customer feedback
  • Proactively identify positive and negative patterns in agent behaviors and share dashboards with them for coaching and training sessions

Highlight agent success

Recognize and reward agents who receive positive customer feedback.

  • Empower agents to self-coach and identify opportunities for improvement
  • Reduce micromanagement

Highlight agent success

Recognize and reward agents who receive positive customer feedback.

  • Empower agents to self-coach and identify opportunities for improvement
  • Reduce micromanagement

8x8 Customer Surveys is part of a full suite of capabilities

Contact Center

8x8 Contact Center connects to your customers on their channel of choice. Design better customer experiences with an intelligent, collaborative solution.

Other related features

CX Analytics

Quality Management

Speech Analytics

Digital Channels

Groundbreaking tool to provide visibility into customer interactions.

Deliver exceptional customer service.

Valuable insights for your call center.

Enhance customer experience with digital channels.

CX Analytics

Quality Management

Groundbreaking tool to provide visibility into customer interactions.

Deliver exceptional customer service.

Speech Analytics

Digital Channels

Valuable insights for your call center.

Enhance customer experience with digital channels.

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

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1-866-879-8647


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