Customer Surveys
Help your agents grow and improve with actionable insights delivered directly from your customers.
Key benefits
Gather unbiased feedback from customers immediately following an interaction.
Share valuable customer feedback with agents for improved communication.
Easily associate customer insights with their corresponding agent for better context.
Grow your agents’ skills more efficiently with customer feedback dashboards.
Learn more about Customer Surveys
Capture valuable customer feedback
Improve customer experience, satisfaction and retention.
- Recognize and reward agents who receive positive customer feedback
- Increase response rates by providing surveys to customers in their preferred channel
- Visualize data effortlessly with an interactive survey results dashboard
Increase agent engagement
Share feedback from customers with agents, and provide them with professional development opportunities to help reduce turnover.
- Empower agents to self-coach and identify opportunities for improvement
- Encourage agents to take ownership and pride in their work by providing unbiased customer feedback
- Proactively identify positive and negative patterns in agent behaviors and share dashboards with them for coaching and training sessions
Highlight agent success
Recognize and reward agents who receive positive customer feedback.
- Empower agents to self-coach and identify opportunities for improvement
- Reduce micromanagement
