Deliver crystal-clear, reliable calling within the contact center, enabling agents to handle high volumes with confidence while integrating seamlessly with workflows for faster, more effective customer resolutions.
Leverage 8x8’s blended interactions capability to automatically route voice and digtial interactions to the best-fit agent based on skills, availability, and context—reducing wait times and improving first-contact resolution.
Rely on globally resilient, high-quality inbound and outbound voice infrastructure with advanced call controls, monitoring, and reporting—so your contact center performs flawlessly under pressure.
Softphone with 8x8 Agent Workspace empowers agents to make and receive high-quality calls directly within their unified interface—eliminating app switching, speeding up response times, and keeping every interaction in context.
Here’s everything else the 8x8 Contact Center does.
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Support agents with tools built to save time and deliver results.
Drive strong CX and more efficient operations with our integrated partner solutions.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
8x8 Contact Center powers up agents with AI to simplify contact center operations and delight customers.
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Connectez-vous facilement aux applications CX, commerciales et CRM les plus répandues pour atteindre de nouveaux niveaux de productivité sans complexité supplémentaire.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
