Fast, smarter payment processing for local councils.
8x8 Fast Pay empowers local councils to reimagine and simplify payment engagement. From housing rent to council tax, finance and contact centre teams gain AI-driven automation and insights to reduce arrears, streamline workloads and turn every payment moment into a chance to build trust and improve performance.
Transform how citizens pay—and how teams perform.
Rising arrears, siloed systems, and overwhelmed teams are the reality for many councils. Fast Pay changes the game. Citizens receive smart reminders with a choice of intuitive ways to pay. If they’re struggling, AI guides them through support options—like setting up instalments and applying for DHP. No judgment. No pressure.
Reclaim time. Refocus effort.
Smart, AI-powered workflows automate reminders, prioritise risk, and surface citizens needing real help.
Faster response times.
Instant access to FAQs and embedded payment options serves citizens 24/7.
First-time resolution.
No duplication, no data entry. Just effortless, secure multi-channel payment options and support.
Happier agents.
Teams are empowered with real-insights. Agents resolve payments faster, with no exposure to sensitive data.
Compliant payment.
Fully PCI-DSS-compliant, auditable workflows and actionable insights.
Powering your payment collections.
Everything you need to reduce arrears—securely, efficiently, and empathetically.
8x8 Proactive Outreach™
Help citizens budget more effectively. Reach out with timely, friendly reminders when payments are becoming due and include links for instant access to multichannel payment options and support.
8x8 Intelligent Customer Assistant™
Trouble to pay? 8x8 Intelligent Customer Assistant guides citizens empathetically and compassionately through support options and provides updates to your CRM.
8x8 Secure Pay™
Simple and accessible agent-assisted and digital options. Speed up payments and reduce arrears with multi-channel payment choices designed to suit citizens preferences.
8x8 Agent Workspace™
Streamline citizen interactions with a unified view for more engaging experiences and faster resolution.
Redefining payment engagement for local government.
Fast Pay is more than a payment solution—it’s a shift in mindset. A future-ready way to treat citizens with dignity while hitting every collection metric that matters.
Better citizen engagement.
Link payments, support, and contact centre services in one seamless experience.
Faster payments.
Accessible, compassionate, and effortless AI-powered assistance and payment processing.
Efficiency at scale
Reduce errors, call handling times, and manual data entry with secure automation.
Uncover actionable insights
Unlock behaviour trends and surface support needs to drive inclusive performance.
