8x8 Fast Pay empowers local councils to reimagine and simplify payment engagement. From housing rent to council tax, finance and contact centre teams gain AI-driven automation and insights to reduce arrears, streamline workloads and turn every payment moment into a chance to build trust and improve performance.
Rising arrears, siloed systems, and overwhelmed teams are the reality for many councils. Fast Pay changes the game. Citizens receive smart reminders with a choice of intuitive ways to pay. If they’re struggling, AI guides them through support options—like setting up instalments and applying for DHP. No judgment. No pressure.
Smart, AI-powered workflows automate reminders, prioritise risk, and surface citizens needing real help.
Instant access to FAQs and embedded payment options serves citizens 24/7.
No duplication, no data entry. Just effortless, secure multi-channel payment options and support.
Teams are empowered with real-insights. Agents resolve payments faster, with no exposure to sensitive data.
Fully PCI-DSS-compliant, auditable workflows and actionable insights.
Everything you need to reduce arrears—securely, efficiently, and empathetically.
Help citizens budget more effectively. Reach out with timely, friendly reminders when payments are becoming due and include links for instant access to multichannel payment options and support.
Trouble to pay? 8x8 Intelligent Customer Assistant guides citizens empathetically and compassionately through support options and provides updates to your CRM.
Simple and accessible agent-assisted and digital options. Speed up payments and reduce arrears with multi-channel payment choices designed to suit citizens preferences.
Streamline citizen interactions with a unified view for more engaging experiences and faster resolution.
Fast Pay is more than a payment solution—it’s a shift in mindset. A future-ready way to treat citizens with dignity while hitting every collection metric that matters.
Link payments, support, and contact centre services in one seamless experience.
Accessible, compassionate, and effortless AI-powered assistance and payment processing.
Reduce errors, call handling times, and manual data entry with secure automation.
Unlock behaviour trends and surface support needs to drive inclusive performance.
