Deliver the retail experience your customers value by quickly getting them to the outcome they expect.
Cloud Communications for eTailers
Cloud Communications for eTailers
Featured case studies
Features built for eTailers
Unique resources & insights for eTailers
Deliver a targeted customer experience
8x8’s Retail Solution pairs today’s communication channels with workforce management tools, enabling etailers to quickly react to inquiries and maintain insight throughout the buying journey.
Analytics illuminate the customer journey and sentiment
Understanding and identifying trends across the business to personalize each experience is no longer optional, it’s essential. Hear how Ravi Kurumety, CIO of Lenox Corporation, used 8x8 to go from insight to implementation.
Customer experience at Sweetwater is very important. The truth is you can buy a guitar from anywhere. Where we truly differentiate ourselves is on our fanatical degree of customer experience.
Customer experience at Sweetwater is very important. The truth is you can buy a guitar from anywhere. Where we truly differentiate ourselves is on our fanatical degree of customer experience.