Cloud Communications for eTailers

Deliver the retail experience your customers value by quickly getting them to the outcome they expect.

Deliver the retail experience your customers value by quickly getting them to the outcome they expect.

Featured case studies

Features built for eTailers

Unique resources & insights for eTailers

Deliver a targeted customer experience

8x8’s Retail Solution pairs today’s communication channels with workforce management tools, enabling etailers to quickly react to inquiries and maintain insight throughout the buying journey.

Deliver a targeted customer experience

8x8’s Retail Solution pairs today’s communication channels with workforce management tools, enabling etailers to quickly react to inquiries and maintain insight throughout the buying journey.

Analytics illuminate the customer journey and sentiment

Understanding and identifying trends across the business to personalize each experience is no longer optional, it’s essential. Hear how Ravi Kurumety, CIO of Lenox Corporation, used 8x8 to go from insight to implementation.

Analytics illuminate the customer journey and sentiment

Understanding and identifying trends across the business to personalize each experience is no longer optional, it’s essential. Hear how Ravi Kurumety, CIO of Lenox Corporation, used 8x8 to go from insight to implementation.

More food & bev case studies

Video

New Ways to Create Exceptional Customer Experiences

Video

Provide Great Customer Experience - 8x8 Contact Center

Video

8x8 Intelligent IVR

8x8 Intelligent IVR connects callers to the best-fit agents or departments by allowing them to simply speak the person or department’s name or make a request. Hospitality businesses have utilized the conversational AI capabilities to assist in the reservation process by acting as a virtual concierge for guests. Government organizations can use the 8x8 Intelligent IVR to assist motorists with a hands-free way to report and get information about traffic conditions 24/7. From retail to healthcare, the benefits of incorporating intelligence into the IVR can help provide a better customer service. Benefits of 8x8 Intelligent IVR: - Customer requests without using DTMF interface - Increase efficiency (time value) of 8x8 Voice Agents - Reduce system costs by reducing need for live agents - Improve customer experience by reducing time to answer - Allow live agents to better handle calls needing SME - Progression toward 8x8 AI
I’m always looking for ways to save money and trim expenses. 8x8 is definitely saving me money. I save $1,200 a year on phone service alone.
I’m always looking for ways to save money and trim expenses. 8x8 is definitely saving me money. I save $1,200 a year on phone service alone.

Plans & Pricing

Find the best plans that suite your business along with relevant features through our mix and match flexibility.

Reliable voice for each station

Communications & analytics

Voice-focused contact center

Omnichannel customer engagement

Reliable voice for each station

Communications & analytics

Voice-focused contact center

Omnichannel customer engagement

Build Your Bundle

Enter the quantity of licenses that you are interested in for each tier, and get a tailored quote.

Store Associate starts at

$15

user/month

Store Manager starts at

$45

user/month

Contact Center Associate starts at

$115

user/month

Omnichannel Associate / CC Manager starts at

$175

user/month

Business Phone
Unlimited calling plansUS, Canada14 Countries47 Countries47 Countries
Recording
Minute Bundles (4K minutes)47 Countries47 Countries
Contact Center
Outbound preview dialer
ACD
Customer Surveys
CRM
Digital Channels
Team Chat
1:1 Instant messaging
Team Messaging
Video Conferencing
HD Video & Audio ConferencingJoin Only50 Participants
Analytics
CX Analytics
Quality Management
Screen recording
Speech Analytics
Integrations
Integrations with Enterprise Apps
Security
Security, Compliance & Certifications
Add-onsExpand the capability of your product with a la cart paid features
Intelligent IVR
Workforce Management
Payment Processing
Quality Management Included
Screen recording Included
Speech Analytics Included

Request a Quote

Get your fast, no-obligation quote now

1-866-879-8647


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