Features built for eTailers
Unique resources & insights for eTailers
Deliver a targeted customer experience
8x8’s Retail Solution pairs today’s communication channels with workforce management tools, enabling etailers to quickly react to inquiries and maintain insight throughout the buying journey.
Deliver a targeted customer experience
8x8’s Retail Solution pairs today’s communication channels with workforce management tools, enabling etailers to quickly react to inquiries and maintain insight throughout the buying journey.
Analytics illuminate the customer journey and sentiment
Understanding and identifying trends across the business to personalize each experience is no longer optional, it’s essential. Hear how Ravi Kurumety, CIO of Lenox Corporation, used 8x8 to go from insight to implementation.
Analytics illuminate the customer journey and sentiment
Understanding and identifying trends across the business to personalize each experience is no longer optional, it’s essential. Hear how Ravi Kurumety, CIO of Lenox Corporation, used 8x8 to go from insight to implementation.
More food & bev case studies
New Ways to Create Exceptional Customer Experiences
Provide Great Customer Experience - 8x8 Contact Center
8x8 Intelligent IVR
I’m always looking for ways to save money and trim expenses. 8x8 is definitely saving me money. I save $1,200 a year on phone service alone.
I’m always looking for ways to save money and trim expenses. 8x8 is definitely saving me money. I save $1,200 a year on phone service alone.
Plans & Pricing
Find the best plans that suite your business along with relevant features through our mix and match flexibility.
Reliable voice for each station
Communications & analytics
Voice-focused contact center
Omnichannel customer engagement
Reliable voice for each station
Communications & analytics
Voice-focused contact center
Omnichannel customer engagement
Build Your Bundle
Enter the quantity of licenses that you are interested in for each tier, and get a tailored quote.
Store Associate starts at
$15
user/month
Store Manager starts at
$45
user/month
Contact Center Associate starts at
$115
user/month
Omnichannel Associate / CC Manager starts at
$175
user/month
| Unlimited calling plans | US, Canada | 14 Countries | 47 Countries | 47 Countries |
| Recording | ||||
| Minute Bundles (4K minutes) | 47 Countries | 47 Countries |
| Outbound preview dialer | ||||
| ACD | ||||
| Customer Surveys | ||||
| CRM | ||||
| Digital Channels |
| 1:1 Instant messaging | ||||
| Team Messaging |
| HD Video & Audio Conferencing | Join Only | 50 Participants |
| CX Analytics | ||||
| Quality Management | ||||
| Screen recording | ||||
| Speech Analytics |
| Integrations with Enterprise Apps |
| Security, Compliance & Certifications |
| Intelligent IVR | ||||
| Workforce Management | ||||
| Payment Processing | ||||
| Quality Management | Included | |||
| Screen recording | Included | |||
| Speech Analytics | Included |