Cloud Communications for eTailers
Deliver the retail experience your customers value by quickly getting them to the outcome they expect.
Featured case studies
Affordably add chat capabilities to your online store with a single X4 service plan.
Bring your support experience to the next level with a cloud-based contact center solution that enables customers to engage with your teams using their preferred channel — voice, chat, social or SMS.
Instant visibility into the customer communication journey provides actionable insights to further enhance the customer experience.
SMS, Voice, Video and Chat Apps APIs provide an easy way to provide customer support and drive operational efficiency.
Unique resources & insights for eTailerslink to this section
Deliver a targeted customer experience
8x8’s Retail Solution pairs today’s communication channels with workforce management tools, enabling etailers to quickly react to inquiries and maintain insight throughout the buying journey.
Analytics illuminate the customer journey and sentiment
Understanding and identifying trends across the business to personalize each experience is no longer optional, it’s essential. Hear how Ravi Kurumety, CIO of Lenox Corporation, used 8x8 to go from insight to implementation.
More food & bev case studies
Customer experience at Sweetwater is very important. The truth is you can buy a guitar from anywhere. Where we truly differentiate ourselves is on our fanatical degree of customer experience.