Centralize email and webchat into a single, unified agent workspace—enabling faster, more consistent customer engagement across every touchpoint, without missing a message.
Streamline customer support by unifying email and chat into a single view, so agents never miss a message, regardless of how customers reach out.
Deliver a cohesive, personalized experience across digital channels with shared conversation history and context, even as customers switch platforms.
Empower agents with templates, routing, and automation across all channels to resolve inquiries faster and reduce response time without sacrificing quality.
Here’s everything else the 8x8 Contact Center does.
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Support agents with tools built to save time and deliver results.
Drive strong CX and more efficient operations with our integrated partner solutions.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
8x8 Contact Center powers up agents with AI to simplify contact center operations and delight customers.
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Connectez-vous facilement aux applications CX, commerciales et CRM les plus répandues pour atteindre de nouveaux niveaux de productivité sans complexité supplémentaire.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
