complete, agile
contact center

Increase agent productivity while enhancing the customer experience.

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Call center integrations

Cloud integration for instant impact

Cloud integration multiplies the power of your contact center with ready-made service that’s pre-integrated, quick-to-deploy and ready-to-use. From contact center workforce management to harnessing the power of CRM, Virtual Contact Center leverages the software you’ve already got, for bigger ROI.

CRM amplified

Boost lifetime customer value with CRM integration. With “screen pop,” Virtual Contact Center amplifies the power of NetSuite, Salesforce, and Zendesk—as well as Microsoft Dynamics. Agents see customers’ individual histories before they even pick up the phone, for more satisfying exchanges. Upsell, cross-sell and increase customer loyalty with these high-performance combinations.

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8 Critical Questions to Ask about Cloud-based Contact Center Technology.


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