As patient interactions are becoming more and more digital, there is a significant need to integrate EHR systems with Contact Centers to drive higher patient digital adoption and improve provider workflow efficiencies.
Patient Assist allows contact center agents to automate the patient authentication process and provide patients with a true “know me” experience.
Patient Assist delivers a 360° view of the patient record allowing 8x8 contact center agents and clinicians to triage more efficiently and drive speed to care.
Streamline agent and operational efficiency: Screen pop & navigation enables instant EHR access and quick workflow completion.
Increase patient intake while decreasing handle times: Quick patient identification and authentication saves time on every call.
Enhance patient experience: Access patient info during calls, personalizing their experience and reducing the need for patients to repeat themselves.
Decrease agent fatigue: Automate routine tasks and reduce the volume of repetitive inquiries, allowing agents to focus on more complex cases.
