Log In
Single Sign On
Login to Virtual Contact Center using your Contact Center URL or through the 8x8 Unified Login Page.
More Info >
Reset Your Password
You can reset your password from the link on your sign-in page. You’ll receive an email with instructions to change your password.
More Info >
Agent Console
This is where you’ll handle customer transactions, view queue activity, and manage cases. Agent Console has three sections: The Navigation Menu, Control Panel, and Display Panel.
Navigation Menu
This is the drop-down menu at the top left of your Agent Console. Here is where you can access your profile, settings, Help menu, and other commands.
Control Panel
The Control Panel on the left side lets you manage incoming transactions via phone, chat, email or voicemail; view agents and queue activity, and chat with coworkers.
The tabs you see will depend on which channels are enabled by your administrator.
More Info >
Display Panel
On the right, the Display Panel tabs give you easy access to Cases, Tasks, Reports, and My Profile.
More Info >
Profile Setup
In your Profile menu you can configure settings such as your workplace phone number and email signature.
More Info>
Status and Logout
Some companies use Status Codes to track agent status. If required, select the appropriate code from the Status menu each time you change status.
More Info >
Next Steps
Getting Started
Agent FunctionsSupervisor FunctionsAdditional Features
Want to browse our courses and schedules?
Our learning portal details all our training in one comprehensive list.
What is 8x8 University?
8x8 University is your one-stop solution to all your training needs.
Need more support help?
8x8 Support knowledge base has the answers to your questions.
