bnr-paid-course-desc.png

8x8 Contact Center

Adoption Kit Free

bnr-paid-course-desc.png

8x8 Contact Center

Adoption Kit Free

bnr-paid-course-desc.png

8x8 Contact Center

Adoption Kit Free

bnr-paid-course-desc.png

8x8 Contact Center

Adoption Kit Free

Who should take this course?

Agents and supervisors looking to learn and practice using Contact Center at their own pace.

Course Overview

Four fully interactive Self-Paced elearning courses in HTML format. These can be disseminated internally within your company an unlimited number times. Core modules include Introduction to Contact Center and Supervisor Functions. A Quality Management and Speech Analytics module is available on request. Supplementary documents provided include a project plan template, employee communication email templates, change management best practices, and links to 8x8 documentation and videos.

The free adoption version is provided without charge: (0) Training Units.

Engagement Process

Adoption Kit contents are delivered to the IT Manager (or the person accountable for training employees).

Review the Kit contents and determine whether changes are required. If changes are required, fill out the online modification form to state which content is to be removed and to provide your company logo. Once received, 8x8 will commence modification of the Kit and email this over to you.

We recommend that you send your requirements to us four to six weeks before training end-users at your location, to maximize the effectiveness of the kit.

Course Topics

  • Introduction to Contact Center (Core)
  • Status Codes
  • Phone Interactions
  • Additional Features
  • Supervisor Functions (Core)
  • Quality Management and Speech Analytics

Next Steps

Your free kit is available on highspot.

Frequently Asked Questions

I am new to 8x8. How do I get training?

What is virtual, instructor-led training (VILT)?

How can I enroll in classes?

What is open enrollment?

I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?

How long will access be available for courses purchased?

What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?

Speak with a specialist

1-866-879-8647


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