Agents and supervisors looking to learn and practice using Contact Center at their own pace.
Four fully interactive Self-Paced elearning courses in HTML format. These can be disseminated internally within your company an unlimited number times. Core modules include Introduction to Contact Center and Supervisor Functions. A Quality Management and Speech Analytics module is available on request. Supplementary documents provided include a project plan template, employee communication email templates, change management best practices, and links to 8x8 documentation and videos.
The free adoption version is provided without charge: (0) Training Units.
Adoption Kit contents are delivered to the IT Manager (or the person accountable for training employees).
Review the Kit contents and determine whether changes are required. If changes are required, fill out the online modification form to state which content is to be removed and to provide your company logo. Once received, 8x8 will commence modification of the Kit and email this over to you.
We recommend that you send your requirements to us four to six weeks before training end-users at your location, to maximize the effectiveness of the kit.
Your free kit is available on highspot.
Contact Center Adoption Kit Custom eLearning
Custom interactive elearning content based on standard content in the Free kit. Included is a consultation call with an 8x8 Course Development professional.
Contact Center Analytics
Set up agent status, resources, and performance as well as queue status, custom metrics, thresholds, dashboards, and wallboards in this self-paced course.
Contact Center for Supervisors
Learn how to manage customer and agent interactions with 8x8's Contact Center.
Contact Center for Agent Workspace
Did you know that you can improve customer engagement using the 8x8 Contact Center? Access expert Agent Console training & excel in interaction management now!