Who should take this course?link to this section
Agents and supervisors looking to learn and practice using Contact Center at their own pace.
Course Overviewlink to this section
Four fully interactive Self-Paced elearning courses in HTML format. These can be disseminated internally within your company an unlimited number times. Core modules include Introduction to Contact Center and Supervisor Functions. A Quality Management and Speech Analytics module is available on request. Supplementary documents provided include a project plan template, employee communication email templates, change management best practices, and links to 8x8 documentation and videos.
The free adoption version is provided without charge: (0) Training Units.
Engagement Processlink to this section
Adoption Kit contents are delivered to the IT Manager (or the person accountable for training employees).
Review the Kit contents and determine whether changes are required. If changes are required, fill out the online modification form to state which content is to be removed and to provide your company logo. Once received, 8x8 will commence modification of the Kit and email this over to you.
We recommend that you send your requirements to us four to six weeks before training end-users at your location, to maximize the effectiveness of the kit.
Course Topicslink to this section
- Introduction to Contact Center (Core)
- Status Codes
- Phone Interactions
- Additional Features
- Supervisor Functions (Core)
- Quality Management and Speech Analytics
Next Stepslink to this section
Your free kit is available on highspot.
- Supervisor / End User / Agent
Related Courses
Contact Center Adoption Kit Custom eLearning
Custom interactive elearning content based on standard content in the Free kit. Included is a consultation call with an 8x8 Course Development professional.
Contact Center Analytics
Set up agent status, resources, and performance as well as queue status, custom metrics, thresholds, dashboards, and wallboards in this self-paced course.
Free Training
Contact Center for Supervisors
Learn how to manage customer and agent interactions with 8x8's Contact Center.
Contact Center for Agent Workspace
Did you know that you can improve customer engagement using the 8x8 Contact Center? Access expert Agent Console training & excel in interaction management now!
Frequently Asked Questions
We offer a number of different options so you can pick and choose which work best for you.
Free Options:
• Quick Tutorial Pages (great for tech-savvy audiences)
• On-Demand Course (more in-depth learning experience) Paid Options:
•. Virtual Instructor-Led Sessions (join public sessions with other users)
• Private Online Sessions (limit the audience to just your users and modify the agenda to your needs)
• Customized eLearning (modified ono-demand courses that fit your enviornment)
• Paid Onsite Visit (tailor the day to your needs)
• Need Something Special (let us know!)
To learn more about paid options contact your 8x8 Sales Account Executive or send an email to training@8x8.com.