Who should take this course?
Agents and supervisors looking to learn and practice using Contact Center with custom, interactive eLearning content.
Custom, interactive eLearning content based on standard content in the Free Kit. Included is a consultation call with an 8x8 Course Development professional, during which customizations are scoped. Customizations can include options such as adding your company logo, or removal of content covering features your company has not purchased. Formats supplied are HTML, and SCORM on request.
This version is suitable if you would like heavier customization of self-paced content for distribution to a large number of users. The customized course is available on a statement of work basis, for a minimum of (30) Training Units.
Adoption kit contents are delivered to the IT Manager (or the person accountable for training employees).
Kit contents and eLearning training strategy are reviewed during an initial phone consultation with an 8x8 University customer training program manager. Use this time to receive your download, review kit contents, and plan how to deliver training in your environment. (Allow up to one hour for initial consultation, and up to 30 minutes for an optional follow-up call.)
We recommend that you schedule this phone consultation four to six weeks before training end users at your location to maximize the effectiveness of the kit.
- Introduction to Contact Center (Core)
- Manage Interactions (Core)
- Status Codes
- Phone Interactions
- Additional Features
- Supervisor Functions (Core)
- Quality Management and Speech Analytics
Frequently Asked Questions
I am new to 8x8. How do I get training?
The 8x8 University offers both fee-based training for end users and administrators, and free online training for selected products. If you wish to enroll in fee-based training and training was not included on your sales order, contact your sales representative or email email@example.com.
What is virtual, instructor-led training (VILT)?
VILT classes are led live by an 8x8 instructor and delivered virtually, via computer and audio connection.
What are the technical requirements to attend a virtual, instructor-led training class?
Participants need a computer, audio connection (headset), internet access, and the ability to connect to the web meeting.
How can I enroll in classes?
What is open enrollment?
An open enrollment class is open to participants regardless of their company affiliation.
I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?
No, all training is on a per-person/per-seat basis. If you have additional colleagues that need to attend, please work with your sales representative to purchase additional seats.
How long will access be available for courses purchased?
What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?
Sessions and consultation calls must be booked within six months from the date of the order placed with 8x8.