8x8 Contact Center

Adoption Kit Custom eLearning

Custom interactive eLearning content based on standard content in the Free kit. Included is a consultation call with an 8x8 Course Development professional.

8x8 Contact Center

Adoption Kit Custom eLearning

Custom interactive eLearning content based on standard content in the Free kit. Included is a consultation call with an 8x8 Course Development professional.

8x8 Contact Center

Adoption Kit Custom eLearning

Custom interactive eLearning content based on standard content in the Free kit. Included is a consultation call with an 8x8 Course Development professional.

8x8 Contact Center

Adoption Kit Custom eLearning

Custom interactive eLearning content based on standard content in the Free kit. Included is a consultation call with an 8x8 Course Development professional.

Who should take this course?

Agents and supervisors looking to learn and practice using Contact Center with custom, interactive eLearning content.

Course Overview

Custom, interactive eLearning content based on standard content in the Free Kit. Included is a consultation call with an 8x8 Course Development professional, during which customizations are scoped. Customizations can include options such as adding your company logo, or removal of content covering features your company has not purchased. Formats supplied are HTML, and SCORM on request.

This version is suitable if you would like heavier customization of self-paced content for distribution to a large number of users. The customized course is available on a statement of work basis, for a minimum of (30) Training Units.

Engagement Process

Adoption kit contents are delivered to the IT Manager (or the person accountable for training employees).

Kit contents and eLearning training strategy are reviewed during an initial phone consultation with an 8x8 University customer training program manager. Use this time to receive your download, review kit contents, and plan how to deliver training in your environment. (Allow up to one hour for initial consultation, and up to 30 minutes for an optional follow-up call.)

We recommend that you schedule this phone consultation four to six weeks before training end users at your location to maximize the effectiveness of the kit.

Course Topics

  • Introduction to Contact Center (Core)
  • Manage Interactions (Core)
  • Status Codes
  • Phone Interactions
  • Additional Features
  • Supervisor Functions (Core)
  • Quality Management and Speech Analytics

Frequently Asked Questions

I am new to 8x8. How do I get training?

What is virtual, instructor-led training (VILT)?

What are the technical requirements to attend a virtual, instructor-led training class?

How can I enroll in classes?

What is open enrollment?

I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?

How long will access be available for courses purchased?

What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?

Speak with a specialist

1-866-879-8647


Discuss your needs with an 8x8 expert


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Contact sales to purchase training units and discuss instructor-led course availability