8x8 Contact Center
Adoption Kit Custom eLearning
Custom interactive eLearning content based on standard content in the Free kit.
Who should take this course?link to this section
Agents and supervisors looking to learn and practice using Contact Center with custom, interactive eLearning content.
Course Overviewlink to this section
Custom Interactive elearning content based on standard content in the free kit. Customizations can include options such as adding your company logo, or removal of content covering features your company has not purchased. Formats supplied are HTML, and SCORM on request.
This version is suitable if you would like moderate customization of Self-Paced content for distribution to a large number of users. The Customized course is available via an online modification form request for (10) Training Units.
Please allow up to five working days for completion.
Note: Please contact us if customization outside of the modification form is required. A SOW will need to be produced, and any customization requiring over 10 hours of development will incur a charge of 1 Training Unit for each additional hour scoped.
Engagement Processlink to this section
Adoption Kit contents are delivered to the IT Manager (or the person accountable for training employees).
Review the Kit contents and determine whether changes are required. If changes are required, fill out the online modification form to state which content is to be removed and to provide your company logo. Once received, 8x8 will commence modification of the Kit and email this over to you.
We recommend that you send your requirements to us four to six weeks before training end-users at your location, to maximize the effectiveness of the kit.
Course Topicslink to this section
- Introduction to Contact Center (Core)
- Status Codes
- Phone Interactions
- Additional Features
- Supervisor Functions (Core)
- Quality Management and Speech Analytics
:
- Supervisor / End User / Agent
Related Courses
:
Contact Center Adoption Kit
Core modules include introduction to contact center, manage interactions and supervisor functions.
Contact Center Analytics
Set up agent status, resources, and performance as well as queue status, custom metrics, thresholds, dashboards, and wallboards in this self-paced course.
Free Training
:
Contact Center for Supervisors
Learn how to manage customer and agent interactions with 8x8's Contact Center.
Contact Center for Agent Workspace
Did you know that you can improve customer engagement using the 8x8 Contact Center? Access expert Agent Console training & excel in interaction management now!