8x8 Contact Center

Agent and Supervisor Remote Training

Agents or Supervisors will attend a remote, instructor-led training session and product demonstration on how to use Contact Center.

8x8 Contact Center

Agent and Supervisor Remote Training

Agents or Supervisors will attend a remote, instructor-led training session and product demonstration on how to use Contact Center.

8x8 Contact Center

Agent and Supervisor Remote Training

Agents or Supervisors will attend a remote, instructor-led training session and product demonstration on how to use Contact Center.

8x8 Contact Center

Agent and Supervisor Remote Training

Agents or Supervisors will attend a remote, instructor-led training session and product demonstration on how to use Contact Center.

Who should take this course?

Agents and supervisors looking to perform tasks and manage interactions within the 8x8 Contact Center.

Course Overview

Agents or Supervisors will attend a remote, instructor-led training session and product demonstration on how to use Contact Center.

The instructor will demonstrate:

  • Agent session: How to manage customer interactions in contact center channels (voice, email, chat)
  • Supervisor session: How to manage agents and queues, and how to generate historical reports

The customer will receive an electronic copy of class handouts and reference materials.

Virtual sessions can accommodate 40 participants per session. A single session will focus on either Agent tasks or Supervisor tasks (not both).

Engagement Process

To arrange a remote, virtual instructor-led training session, please contact Training@8x8.com at least two weeks before the desired training date. Dates are subject to availability.

Course Outcomes

At the end of this course, students will be able to perform:

Agent tasks such as:

  • Logging into and navigating the Agent Console
  • Setting and viewing Agent and Queue status
  • Accepting and managing interactions (Phone, Chat, Email)
  • Utilizing local CRM

Supervisor tasks such as:

  • Viewing traffic and managing contact center queues
  • Assigning agents to queues and monitoring agent calls
  • Viewing Customer Experience and Post Call surveys

Course Topics

  • Agent Console
  • How to manage customer interactions within Voice, Email and Chat channels
  • How to manage Queues and Agents (Supervisor role)
  • How to generate Historical Reports (Supervisor role)

Frequently Asked Questions

I am new to 8x8. How do I get training?

What is virtual, instructor-led training (VILT)?

What are the technical requirements to attend a virtual, instructor-led training class?

How can I enroll in classes?

What is open enrollment?

I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?

How long will access be available for courses purchased?

What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?

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1-866-879-8647


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