8x8 Contact Center
Agents or Supervisors will attend a remote, instructor-led training session and product demonstration on how to use Contact Center.
Agents and supervisors looking to perform tasks and manage interactions within the 8x8 Contact Center.
Agents or Supervisors will attend a remote, instructor-led training session and product demonstration on how to use Contact Center.
The instructor will demonstrate:
The customer will receive an electronic copy of class handouts and reference materials.
Virtual sessions can accommodate 40 participants per session. A single session will focus on either Agent tasks or Supervisor tasks (not both).
To arrange a remote, virtual instructor-led training session, please contact Training@8x8.com at least two weeks before the desired training date. Dates are subject to availability.
At the end of this course, students will be able to perform:
Agent tasks such as:
Supervisor tasks such as:
Contact Center Adoption Kit
Core modules include introduction to contact center, manage interactions and supervisor functions.
Contact Center Analytics
Set up agent status, resources, and performance as well as queue status, custom metrics, thresholds, dashboards, and wallboards in this self-paced course.
Contact Center for Supervisors
Learn how to manage customer and agent interactions with 8x8's Contact Center.
Contact Center for Agent Workspace
Did you know that you can improve customer engagement using the 8x8 Contact Center? Access expert Agent Console training & excel in interaction management now!