Unify customer data across all channels with real-time and historical analytics, sentiment analysis, and intelligent coaching—on a secure, modern platform designed for CX leaders.
Unify data across channels into a single view for real-time visibility into customer behavior and sentiment—eliminating silos, identifying friction points, and driving smarter decisions that increase satisfaction and loyalty.
Give supervisors intuitive tools to coach in real time—monitor performance, detect issues with sentiment and speech analysis, and act from one workspace to drive smarter support, engaged agents, and better outcomes.
Use AI-powered speech and text analysis to ensure script adherence, flag compliance risks, and document interactions—protecting your brand and meeting regulatory standards on a secure, certified platform without added complexity.
Here’s everything else the 8x8 Contact Center does.
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Support agents with tools built to save time and deliver results.
Drive strong CX and more efficient operations with our integrated partner solutions.
Des solutions de centre de contact de pointe aux communications unifiées et aux API no-code, nos produits résolvent même vos défis de communication les plus complexes.
8x8® Contact Center™ met l'IA au service de vos agents pour simplifier les opérations et renforcer la satisfaction client.
8x8 Work® connecte vos équipes et vos clients dans le monde entier grâce à une suite de communications enrichie par l'IA.
8x8 no-code CPaaS vous permet de joindre vos clients sur les canaux de leur choix depuis une seule plateforme.
8x8 Engage™ permet à toutes les équipes en contact avec les clients de rester connectées et de les accompagner facilement.
Renforcez Microsoft Teams grâce aux capacités de communication 8x8 et aux intégrations pour centre de contact.
Connectez-vous facilement aux applications CX, commerciales et CRM les plus répandues pour atteindre de nouveaux niveaux de productivité sans complexité supplémentaire.
Toujours conforme aux réglementations et vérifié par des certifications tierces, pour votre tranquillité d’esprit.
