Be instrumental in boosting efficiency. Seamlessly orchestrate your AI bots.
Smarter, more efficient customer engagement starts with orchestrating a better way. Unify and optimize your AI-driven interactions across voice and digital channels. And fuel seamless, intelligent, and personalized customer experiences at scale.
Unified AI Bot Management
Seamlessly integrate and coordinate multiple AI bots across voice, chat, SMS, and digital channels for consistent, intelligent automation.
Intelligent Routing & Handoff
Automatically escalate complex inquiries to the right bot or live agent, ensuring smooth transitions and improved resolution times.
Context-Aware AI Responses
Leverage real-time data and CRM integration to deliver personalized, dynamic interactions tailored to each customer’s history and preferences.
Scalable Automation & 24/7 Availability
Enable AI bots from 8x8 and different vendors to handle unlimited interactions simultaneously, providing continuous, efficient support without increasing operational costs.
Seamless omnichannel automation. Just like that.
Coordinate AI bots across voice, chat, SMS, and digital channels to deliver consistent, intelligent customer interactions. Free from inefficiency. Free from disruption.
Improve operational efficiency. You know the drill.
Automate repetitive tasks and route inquiries more intelligently, reducing agent workload and making the most of your resources.
Personalized. Context aware. It's engagement as brilliant as you are.
Bring AI-driven orchestration together with your business systems to provide responses tailored to each customer's needs. Informed by real data, in real time.
Scalable, always-on support. So you don't have to be.
Deploy AI bots that handle unlimited interactions at once, ensuring 24/7 availability and fast response times. Even at peak demand.
Contact Center capabilities.
Here’s everything else the 8x8 Contact Center does.
Intuitive Workspaces
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Analytics
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
AI in 8x8 Contact Center
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Agent Assist
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Outbound Campaigns
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Workforce Engagement Management
Support agents with tools built to save time and deliver results.
Integrations
Drive strong CX and more efficient operations with our integrated partner solutions.
Un portefeuille de produits pour booster votre expérience client
Des solutions de centre de contact de pointe aux communications unifiées et aux API no-code, nos produits résolvent même vos défis de communication les plus complexes.
Contact Center
8x8® Contact Center™ met l'IA au service de vos agents pour simplifier les opérations et renforcer la satisfaction client.
Communications unifiées
8x8 Work® connecte vos équipes et vos clients dans le monde entier grâce à une suite de communications enrichie par l'IA.
API de communications
8x8 no-code CPaaS vous permet de joindre vos clients sur les canaux de leur choix depuis une seule plateforme.
L'expérience client au-delà du Contact Center
8x8 Engage™ permet à toutes les équipes en contact avec les clients de rester connectées et de les accompagner facilement.
8x8 pour Microsoft Teams**
Renforcez Microsoft Teams grâce aux capacités de communication 8x8 et aux intégrations pour centre de contact.
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