Customer Experience Analytics

8x8 Customer Experience Analytics empowers contact center managers with actionable insight into customer experience patterns and trends, and reveals step-by-step details of customer journeys and post-call survey results.

Contact Sales

"The 8x8 [Contact Center] solution enables us to bring everything together into a single dashboard, connecting the dots between all the disparate pieces of information..."

- John Callachan—CEO of DDC Outsourcing Solutions, UK

Explore every step of the customer journey

Easily drill down to see a graphical representation of every customer experience, and use these insights to make any needed enhancements.

  • Traverse every step to understand the full experience
  • Quickly identify opportunities for improvement
  • Proactively take action to optimize customer journeys
Call Center - Customer Experience Customer Journey

Uncover opportunities for customer experience improvements

Use advanced search capabilities to quickly identify areas where refinement is needed.

  • Run advanced searches to reveal transfers, hold times, and more.
  • Discover instances where metrics are missing targets
  • Ensure every IVR menu is effective
Call Center - Customer Experience IVR Path

Capture voice of the customer feedback

Make it easy for customers to provide feedback on their experience by offering options such as scale (0-9), yes/no, or by leaving a voice comment.

  • Explore and improve customer satisfaction
  • Translate customer input into actionable intelligence
  • Achieve Net Promoter Score objectives

8X8 WEBINARS

Learn from 8x8 experts and industry leaders how global cloud solutions from 8x8 can help your business and improve your customer service, all while saving you money and time.

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MAKE THE RIGHT DECISION

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