Your business faces enough obstacles. With advanced solutions from 8x8, your outdated communication system no longer has to be one of them.
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Improve customer interactions and agent productivity with our powerful, easy-to-use, cloud-based call center solution.
The flexible architecture of the 8x8 Virtual Contact Center allows you to integrate your headquarters, remote offices, and outsourced locations in to a virtual call center. They’ll operate seamlessly as one team and enable you to access talent outside your geography, eliminate overtime costs, and reduce overhead.
Traditionally deploying a call center across multiple sites and geographies required long lead times, additional specialized infrastructure, and a dedicated IT staff. Through our innovative call center software we make it fast and easy to deploy a virtual call center solution – agents simply need a phone, an Internet connection, and a web browser to get started.
Because our virtual call center solutions enable organizations to easily and cost-effectively manage multiple, geographically dispersed agents, it also helps organizations achieve business continuity and customer service resiliency in the event of a network outage, natural disaster or some other unforeseen event. In fact, companies that have dispersed operations – remote call centers and/or home-based agents spread throughout a region, country or even globally — benefit most from the virtual call center environment.
Some of our widely implemented solutions are:
Skills-based routing matches callers with the call center agents who can meet their needs. Learn more about skills-based routing.
Telephony, email, or web chat channels, all in one application. Learn more about multi-channel contact centers.
Stay on top of everything with real-time monitoring of your contact center.
8x8 Virtual Contact Center software monitors real-time contact center statistics including queue information, interactions in progress, agent stats and other key performance indicators (KPIs). Learn more about Real-time Monitoring.
Spot trends fast with 8x8 Virtual Contact Center historical reporting. Optimize agent performance and improve contact center operations by giving call center managers the information they need to make smart business decisions. Learn more about Historical Reporting.
8x8 Virtual Contact Center is integrated with leading on-demand CRM services such as Salesforce.com, NetSuite, hosted Microsoft Dynamics, and Zendesk. Your CRM integration can be easily customized. Learn more about CRM and Workforce Management integrations.
Give agents a powerful support tool by allowing them to remotely control customer desktops with desktop sharing.
Quickly connect callers with agents and streamline customer flow with the 8x8 Interactive Voice Response (IVR) feature. Learn more about the IVR.
CTI (computer-telephony integration) “pops” the caller’s information to the agent’s screen as the call comes in so the agent can provide more efficient, personalized service and fast resolution. Learn more about CTI.
The 8x8 Customer Relationship Management (CRM) solution is perfect for organizations that do not already have one. Learn more about the 8x8 CRM feature.
An FAQ knowledgebase turns every agent into an expert and ensures customers receive accurate, consistent information. Learn about the FAQ Knowlegebase.
On-demand or random call recordings help in coaching agents. It’s easy to manage recordings management and retrieval with call center call recording.
See how 8x8 Virtual Contact Center can improve efficiency, increase customer satisfaction and empower agents. Reserve your spot
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