The
complete, agile
contact center

Increase agent productivity while enhancing the customer experience.

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Powerful cloud contact center service to enable better customer engagement

Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use. Call 1-866-446-2067 to speak to a Virtual Contact Center representative.

Virtual Contact Center Service Plans

Standard

Voice Only
+
Skills-based Routing
Skills-based routing matches callers with the best agents who can meet their needs
FAQ Knowledgebase
An FAQ knowledgebase turns every agent into an expert and ensures customers receive accurate, consistent information
Historical and Real Time Reports
Spot trends fast with 8x8 Virtual Contact Center Analytics. See how your customers are being served across all channels and in different areas of the business, and learn how your agents are performing against critical metrics
Dashboards
Our highly visual and intuitive dashboards give you instant understanding of call center performance. Powerful tools show you what is going well and where you need to focus resources to improve your customer experience
Internal Chat for Agents and Supervisors
Agents can see and chat with other agents and supervisors to get help and to coach one another; plus view status of different queues to see where help is needed most
Personal Agent Connect
 Agents can provide a direct phone number to a customer allowing them close sales and resolve support tickets more quickly, with higher success rates. The feature can also be used to automatically connect callers with the agent they last spoke to, boosting customer satisfaction and accelerating ticket close rates
Live Monitor, Whisper, Barge
Role-specific logon authorizes supervisors to monitor agents and customer interactions from any location, barge in if assistance is needed, or whisper coach the agent without the customer hearing
Standard IVR
Quickly connect callers with agents and streamline customer flow with the 8x8 Interactive Voice Response (IVR) feature
Queued Callback
Eliminate long hold times. Queued callback lets waiting callers opt out of the hold queue without losing their place in line, and receive a callback as soon as an agent becomes available
Web Callback
Most customers start their interactions with you on the web. With Web Callback your customers can get access to the people who can help them with the touch of a button without having to wait on hold
CRM Integration
Use 8x8's built-in CRM/ticket management system, or integrate your 8x8 Virtual Contact Center with a third-party CRM solution such as Salesforce, Zendesk, NetSuite, Microsoft Dynamics

Pro

Voice, Email, Chat
+
Co-Browse
Increase sales and reduce customer frustration by offering a helping hand on your web page with 8x8’s Co-browsing feature
Proactive Chat
Selectively extend chat to your most important web visitors while balancing the existing demands on your service organization. Customers appreciate the attention during their time of need, while your sales teams engage with high-value prospects
Enhanced IVR
A powerful, full-function IVR that can access data from multiple sources and support speech driven applications

Ultimate

Voice, Email, Chat, and more...
+
Quality Management
Your agents are your front line to your customers. When agents don’t perform, you hurt your customer relationships. See how 8x8’s Virtual Contact Center with Quality Management maximizes agent efficiency and productivity
Additional Wallboards
Get up-to-the-minute statistical information with wallboards that can be displayed everywhere—from contact-center walls to your smartphone. Get current queue info, interactions in progress, agent statistics and other key performance indicators (KPIs)

The cloud-based solution that lets you focus on what’s really important: your customers.

 

If outdated technology gets in the way, you can lose much more than sales. You miss opportunities.

Virtual Contact Center Delivers:

  • Immediate ROI with fast implementation
  • Intuitive user interface shortens learning curves for agents and supervisors
  • Built-in CRM integrations with Salesforce, NetSuite, Zendesk and more

Fill out the form to get all the facts and a free quote now!

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Watch a Demo

See how 8x8 Virtual Contact Center can improve efficiency, increase customer satisfaction and empower agents. Reserve your spot

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Make the Right Decision

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8 Critical Questions to Ask about Cloud-based Contact Center Technology.

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