complete, agile
contact center

Increase agent productivity while enhancing the customer experience.

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Powerful cloud contact center service to enable better customer engagement

Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use. Call 1-866-446-2067 to speak to a Virtual Contact Center representative.

Virtual Contact Center Service Plans

Virtual Contact Center Features Express Standard Pro Premier
Web-based Configuration Tool
Skills-based Call Routing and CTI
Supervisor and Inter-agent Communications
Agent Console
Frequently Asked Questions Knowledgebase
Interactive Voice Response (IVR)
Outbound Dialing
Expert Connect *
Queued Callback
Web Callback
Personal Agent Connect
Proactive Chat
Wallboards** 1 2 3
API Support
Email Interaction
CRM Integration (native and third-party)
Virtual Contact Center Analytics: Reports
Virtual Contact Center Analytics: Dashboards
Campaign Dialer

* Requires 8x8 Virtual Office
** Additional wallboards can be purchased separately.


Build Better Customer Relationships with a Cloud-Based Contact Center

8x8 Virtual Contact Center is a cloud-based solution that eliminates the need for on-premises equipment and lets you focus on what’s really important: your customers.


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See how 8x8 Virtual Contact Center can improve efficiency, increase customer satisfaction and empower agents. Reserve your spot


Make the Right Decision

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8 Critical Questions to Ask about Cloud-based Contact Center Technology.


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