Products > Contact Center > Cloud Contact Center Features

X Series Cloud Contact Center Features

Explore the key features: One cloud solution for business contact centers with voice, meetings, and collaboration across mobile and desktop devices.

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X Series X5

Voice contact center with predictive dialer

X5 includes X4 capabilities plus:

  • Integrated telephony, meetings and team messaging
  • Inbound voice channel
  • IVR with drag and drop design tool
  • Predictive dialer

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8x8 Contact Center Native CRM Screen Shot
8x8 Contact Center Customer Experience Call Flow Screen Shot

Customer Experience Call Flow

X Series X6

Voice contact center
with advanced reporting

X6 includes X4 capabilities plus:

  • Real time and historical contact center reports
  • Graphical customer journey analytics
  • Customizable wallboards/dashboards

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X Series X7

Multi-channel contact center
with advanced reporting

X7 includes X6 capabilities plus:

  • Email, webchat and social channels
  • Co-browse

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8x8 Contact Center Multimedia Chat Channels Screen Shot

Multimedia channels (chat)

Speech Analytics

X Series X8

Multi-channel contact center
with quality management
and speech analytics

X8 includes X7 capabilities plus:

  • Quality management
  • Speech analytics
  • Predictive dialer

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For more information call 1-866-879-8647

Call 1-866-879-8647 or fill out the form below and an 8x8 Specialist will be in touch.

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