Your business faces enough obstacles. With advanced solutions from 8x8, your outdated communication system no longer has to be one of them.
iCruise.com, one of the largest sellers of cruises in the U.S., needed a total communications solution with both hosted phone service and a cloud contact center. Only 8x8 was able to deliver a complete, integrated solution.
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Improve customer interactions and agent productivity with our powerful, easy-to-use contact center software in the cloud.
Old-school call centers require a huge up-front capital investment in on-site hardware and call center software.
Not 8x8. Reliable, fast to deploy, and easy to manage—8x8 Virtual Contact Center comes with all the call center software features you need to support customer service departments, telesales or help desks.
With the 8x8 Virtual Contact Center, we host our call center software in the cloud so you can launch your new contact center almost immediately. No hardware expense except phones, no software licensing fees, and no implementation or maintenance team to hire. Just one low monthly fee. Turn your contact center into a productivity center that gets better results and drives new business.
8x8 Virtual Contact Center
Discover the advantages of using 8x8′s cloud-based call center software for your inbound call center operations.
8x8 Virtual Contact Center offers a suite of powerful features based on 8x8’s patent-pending Advanced Virtual Tenant Architecture (AVTA) technology that gives your inbound call center the high reliability your business needs. And, you get all the features you need to turbo-charge your contact center operations, including:
Skills-based routing matches callers with the call center agents who can meet their needs. Learn more about skills-based routing.
Telephony, email, or web chat channels, all in one application. Learn more about multi-channel contact centers.
Stay on top of everything with real-time monitoring of your contact center.
8x8 Virtual Contact Center software monitors real-time contact center statistics including queue information, interactions in progress, agent stats and other key performance indicators (KPIs). Learn more about Real-time Monitoring.
Spot trends fast with 8x8 Virtual Contact Center historical reporting. Optimize agent performance and improve contact center operations by giving call center managers the information they need to make smart business decisions. Learn more about Historical Reporting.
8x8 Virtual Contact Center is integrated with leading on-demand CRM services such as Salesforce.com, NetSuite, hosted Microsoft Dynamics, and Zendesk. Your CRM integration can be easily customized. Learn more about CRM and Workforce Management integrations.
Give agents a powerful support tool by allowing them to remotely control customer desktops with desktop sharing.
Quickly connect callers with agents and streamline customer flow with the 8x8 Interactive Voice Response (IVR) feature. Learn more about the IVR.
CTI (computer-telephony integration) “pops” the caller’s information to the agent’s screen as the call comes in so the agent can provide more efficient, personalized service and fast resolution. Learn more about CTI.
The 8x8 Customer Relationship Management (CRM) solution is perfect for organizations that do not already have one. Learn more about the 8x8 CRM feature.
An FAQ knowledgebase turns every agent into an expert and ensures customers receive accurate, consistent information. Learn about the FAQ Knowlegebase.
On-demand or random call recordings help in coaching agents. It’s easy to manage recordings management and retrieval with call center call recording.
More About Call Centers:
8x8’s Virtual Contact Center is so flexible and powerful, it’s used for inbound and blended call centers in diverse applications everywhere, such as retailing, e-commerce, sales and support, financial services, insurance, utilities and internal/external help desks.
Our multi-channel call center software gives even your most demanding customers get the freedom to choose how to make contact—via phone, email or web chat. You can further reduce communications costs and increased agent productivity, as agents handle multiple emails or web chat sessions simultaneously— impossible on the phone alone. And use 8x8 Virtual Contact Center’s skills-based routing to direct customers quickly to the most appropriate available agent, a proven driver of efficiency and customer satisfaction.
See how 8x8 Virtual Contact Center can improve efficiency, increase customer satisfaction and empower agents. Reserve your spot
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