Customer Experience Enhancement Solutions

Companies that deliver relevant, personalized experiences for their customers are seeing outsized results. Using customer experience analytics, 8x8 shines the light on where to focus your attention to refine and enhance the overall customer journey.

Featured case studies

Features to enhance customer experience

Tools to meet your modern business demands

Create your own unique brand interaction experience

By combining SMS, the rich media capabilities of chat apps, video interaction, and text-to-speech APIs, you can quickly create brand new experiences that increase engagement and customer loyalty.

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Two customers enjoying a mobile app experience bolstered by 8x8 APIs

Gain knowledge through data and insights

Get insight into company performance like never before. Reveal conditions that are likely to result in complaints, such as long hold times or excessive transfers. Learn the frequency of direct agent calls, repeat calls, callbacks and more.

Aerial view of agents going through data and analytics insights to improve customer experience

Increase growth through feedback

Translate customer input into actionable intelligence. You can offer every customer the option to provide direct feedback. Then, analyze post-call feedback to identify common threads and unearth opportunities to boost customer satisfaction.

Girl providing post-call feedback that can lead to actionable intelligence for CX strategies

Enhance customer engagements

Collect and analyze interactions to enable better decision making and faster, more relevant customer responses. 8x8 Speech Analytics delivers instant insight into customer sentiment by analyzing 100% of your customer calls.

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Agent using 8x8 to analyze customer sentiment and enhance customer engagement

Thirteen Group customer story

Thirteen Group migrated from an aging, on-premises system to cloud-native 8x8, improving network and infrastructure resilience and realizing its work-from-anywhere vision. 8x8’s built-in analytics help the company become a more data-driven business.

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Anaheim Ducks customer story

Score! The Anaheim Ducks, a CA-based professional hockey team, wanted to be able to provide the ultimate fan experience to their loyal following. By switching to 8x8, the Ducks gained critical data and analytics that help them to anticipate customer needs and deliver top-of-the-line support. Learn more about the Ducks’ move to the cloud and their success with 8x8. Watch Jackie Slope, the VP of IT for the Ducks, discuss how switching to 8x8 revolutionized their communications.

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