Customer Experience Enhancement Solutions
Companies that deliver relevant, personalized experiences for their customers are seeing outsized results. Using customer experience analytics, 8x8 shines the light on where to focus your attention to refine and enhance the overall customer journey.
Featured case studies
Features to enhance customer experience
Tools to meet your modern business demands
Create your own unique brand interaction experience
By combining SMS, the rich media capabilities of chat apps, video interaction, and text-to-speech APIs, you can quickly create brand new experiences that increase engagement and customer loyalty.
Create your own unique brand interaction experience
By combining SMS, the rich media capabilities of chat apps, video interaction, and text-to-speech APIs, you can quickly create brand new experiences that increase engagement and customer loyalty.
Gain knowledge through data and insights
Get insight into company performance like never before. Reveal conditions that are likely to result in complaints, such as long hold times or excessive transfers. Learn the frequency of direct agent calls, repeat calls, callbacks and more.
Gain knowledge through data and insights
Get insight into company performance like never before. Reveal conditions that are likely to result in complaints, such as long hold times or excessive transfers. Learn the frequency of direct agent calls, repeat calls, callbacks and more.
Increase growth through feedback
Translate customer input into actionable intelligence. You can offer every customer the option to provide direct feedback. Then, analyze post-call feedback to identify common threads and unearth opportunities to boost customer satisfaction.
Increase growth through feedback
Translate customer input into actionable intelligence. You can offer every customer the option to provide direct feedback. Then, analyze post-call feedback to identify common threads and unearth opportunities to boost customer satisfaction.
Enhance customer engagements
Collect and analyze interactions to enable better decision making and faster, more relevant customer responses. 8x8 Speech Analytics delivers instant insight into customer sentiment by analyzing 100% of your customer calls.
Enhance customer engagements
Collect and analyze interactions to enable better decision making and faster, more relevant customer responses. 8x8 Speech Analytics delivers instant insight into customer sentiment by analyzing 100% of your customer calls.
With a better understanding of organic growth in the call center overall and in the departments that agents refer calls to, such as technical support, we've been able to staff each department more efficiently based on actual demand.
With a better understanding of organic growth in the call center overall and in the departments that agents refer calls to, such as technical support, we've been able to staff each department more efficiently based on actual demand.