Customer Experience Enhancement Solutions
Companies that deliver relevant, personalized experiences for their customers are seeing outsized results. Using customer experience analytics, 8x8 shines the light on where to focus your attention to refine and enhance the overall customer journey.
Featured case studies
Features to enhance customer experience
Be there when customers need you with the ability to connect and collaborate anywhere, any time with the mobile app. Always present the company identity even when using personal devices.
8x8’s SMS, ChatApp, Video Interaction and Voice APIs provide an easy way to create unique brand experiences that increase customer engagement and satisfaction.
Fully understand your customer’s journey and use these insights to optimize customer experiences.
Improve CSAT by analyzing customer feedback and addressing problem areas.
Tools to meet your modern business demandslink to this section
Create your own unique brand interaction experience
By combining SMS, the rich media capabilities of chat apps, video interaction, and text-to-speech APIs, you can quickly create brand new experiences that increase engagement and customer loyalty.
Gain knowledge through data and insights
Get insight into company performance like never before. Reveal conditions that are likely to result in complaints, such as long hold times or excessive transfers. Learn the frequency of direct agent calls, repeat calls, callbacks and more.
Increase growth through feedback
Translate customer input into actionable intelligence. You can offer every customer the option to provide direct feedback. Then, analyze post-call feedback to identify common threads and unearth opportunities to boost customer satisfaction.
Enhance customer engagements
Collect and analyze interactions to enable better decision making and faster, more relevant customer responses. 8x8 Speech Analytics delivers instant insight into customer sentiment by analyzing 100% of your customer calls.
Thirteen Group customer story
Thirteen Group migrated from an aging, on-premises system to cloud-native 8x8, improving network and infrastructure resilience and realizing its work-from-anywhere vision. 8x8’s built-in analytics help the company become a more data-driven business.
Anaheim Ducks customer story
Score! The Anaheim Ducks, a CA-based professional hockey team, wanted to be able to provide the ultimate fan experience to their loyal following. By switching to 8x8, the Ducks gained critical data and analytics that help them to anticipate customer needs and deliver top-of-the-line support. Learn more about the Ducks’ move to the cloud and their success with 8x8. Watch Jackie Slope, the VP of IT for the Ducks, discuss how switching to 8x8 revolutionized their communications.
Explore more 8x8 resources
"Our communications skills are very important, and 8x8 has really met that with the phone system."