8x8 Contact Center
Administration and Configuration
Perform common administrative tasks for inbound voice channels with this instructor-led course.
Who should take this course?link to this section
System administrators who will administer and configure 8x8 Contact Center solutions.
Course Overviewlink to this section
The Contact Center Administration and Configuration course provides contact center administrators with the knowledge and skills necessary to perform common administrative tasks for inbound voice channels. During this course, students will perform hands-on practice activities to configure and administer a basic contact center tenant.
Course Outcomeslink to this section
At the end of this course, students will be able to:
- Review Contact Center concepts and terms
- Given a scenario, configure a working contact center voice channel solution—with appropriate users, channels, queues and IVR script
- Create administrator accounts with specific account permissions
- Identify the function of Status, Transaction, and Outbound Codes—practice and test the configuration of these codes
- Configure a local CRM to solve a business need
Course Topicslink to this section
- Overview and Terminology
- Building a Basic Contact Center Tenant
- Security and Custom Rules
- Contact Center Codes
- Troubleshooting the System
- CRM Tools
Recommended Prerequisite(s)link to this section
- Administrator
Related Courses
Contact Center Agent and Supervisor
Agents or Supervisors will attend a remote, instructor-led training session and product demonstration of how to use Contact Center.
Contact Center Adoption Kit
Core modules include introduction to contact center, manage interactions and supervisor functions.
Free Training
Contact Center for Supervisors
Learn how to manage customer and agent interactions with 8x8's Contact Center.
8x8 Work for Desktop
Learn the skills necessary to perform common 8x8 Work tasks on your desktop.
Frequently Asked Questions
We offer a number of different options so you can pick and choose which work best for you.
Free Options:
• Quick Tutorial Pages (great for tech-savvy audiences)
• On-Demand Course (more in-depth learning experience) Paid Options:
•. Virtual Instructor-Led Sessions (join public sessions with other users)
• Private Online Sessions (limit the audience to just your users and modify the agenda to your needs)
• Customized eLearning (modified ono-demand courses that fit your enviornment)
• Paid Onsite Visit (tailor the day to your needs)
• Need Something Special (let us know!)
To learn more about paid options contact your 8x8 Sales Account Executive or send an email to training@8x8.com.