Call Monitoring
Enables office managers and supervisors to monitor phone conversations of select extensions on an 8x8 Cloud for quality control and training.
Key Benefits
Improves quality control by helping managers and supervisors educate new employees on how to best serve customers and prospects on the phone.
Enables managers to jump into a call if, for example, they need to assist in a negotiation or correct information.
Enables receptionists and other authorized users to interrupt calls to provide emergency or otherwise critical information.
Assists managers in evaluating employee performance.
Learn more about call monitoring
Monitor
Supervisors can listen in to select employee conversations without any party being aware of it. It is common for businesses to inform callers that their conversations may be recorded for training and quality control purposes.
Barge
When needed, supervisors may interrupt a call to provide assistance. When they barge in, the call becomes a 3-way call with each party able to hear the supervisor.
Whisper
The whisper feature allows supervisors to speak to their employee in a call without their caller able to hear the supervisor.
Other related features
Call Recordings
Easily capture cloud-based call recordings for training and archival purposes.
Visual voicemail
View and listen to recordings on your desk phone, computer or mobile device, with ability to transcribe voicemail to text.