Enables office managers and supervisors to monitor phone conversations of select extensions on an 8x8 Cloud for quality control and training.
Supervisors can listen in to select employee conversations without any party being aware of it. It is common for businesses to inform callers that their conversations may be recorded for training and quality control purposes.
When needed, supervisors may interrupt a call to provide assistance. When they barge in, the call becomes a 3-way call with each party able to hear the supervisor.
The whisper feature allows supervisors to speak to their employee in a call without their caller able to hear the supervisor.
Easily capture cloud-based call recordings for training and archival purposes.
View and listen to recordings on your desk phone, computer or mobile device, with ability to transcribe voicemail to text.
