Your business faces enough obstacles. With advanced solutions from 8x8, your outdated communication system no longer has to be one of them.
iCruise.com, one of the largest sellers of cruises in the U.S., needed a total communications solution with both hosted phone service and a cloud contact center. Only 8x8 was able to deliver a complete, integrated solution.
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Deliver more personalized experiences, plus get transformational insights into contact center operations.
Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.
8x8 Virtual Contact Center provides everything you need to cultivate more rewarding customer connections, improve agent performance and enhance contact center operations.
Deploy fast, change at will
Get a world-class contact center up and running in days, not months. Quickly ramp up and down to meet sales initiatives and seasonal needs.
Access powerful capabilities
Deliver insanely great customer service with features like skills-based routing and real-time monitoring and solutions for telesales, help desk and other scenarios.
Engage over any channel
Enhance customer delight, loyalty and profits by connecting with customers using the multi-channel methods they prefer: phone, email, chat and web callback.
Enlist agents anywhere
With 8x8, your call center can be located anywhere and everywhere. Bring the best local, remote and home-based agents together in one virtual call center
Bring the full force of your customer knowledge and experience to bear in every contact. Increase sales and customer satisfaction through flawless integration with CRM tools from NetSuite, Salesforce, hosted Microsoft Dynamics and Zendesk.
Turbocharge your results and control costs with high-octane workforce optimization. Generate more predictable schedules with workforce management and improve agent performance with quality management.
8x8 is the first cloud-based contact center solution provider that seamlessly connects an organization’s international agents over a single platform with integrated presence, multi-lingual chat with automatic translation, call routing, reporting and management.
Discover how companies the world over are transforming customer service with secure and reliable 8x8 Virtual Contact Center. 8x8 Virtual Contact Center helps you protect your customer data by conforming to major security and compliance standards such as HIPAA, FISMA and PCI. And its proven reliability means you are always there for your customers.
Protecting Customer Data Maximizing Uptime
See how 8x8 Virtual Contact Center can improve efficiency, increase customer satisfaction and empower agents. Reserve your spot
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