8x8 Work
Administration and Configuration
Perform common administrative 8x8 Work tasks with this self-paced course.
Who should take this course?link to this section
System administrators who will administer and configure 8x8 Work solutions.
Course Overviewlink to this section
This 2 hour 30 minute 8x8 Work Administration and Configuration self-paced interactive course provides administrators with the knowledge and skills necessary to perform common 8x8 Work administrative tasks. Trainees will have the opportunity to review completed configuration settings, followed by practice exercises which simulate tasks within the actual interface.
Course Outcomeslink to this section
At the end of this course, students will be able to:
- Identify the primary administrative tasks involved with 8x8 Work configuration
- Review a business scenario to determine how to plan and configure initial setup features for an 8x8 workflow
- Preview the setup of Users and Administrators and practice common tasks to set up users based on job role and location
- Preview and practice the steps to configure Work Groups: Call Queues, Ring Groups, Barge-Monitor-Whisper Groups, Group Call Pickup
- Identify the Auto Attendant in enabling call routing capabilities and practice the setup of Auto Attendant Schedules and Call Handling features.
- Practice the ongoing administrative tasks which are common to a business workflow once 8x8 Work is configured
Course Topicslink to this section
- Overview and Terms
- Initial Setup
- Users and Administrator
- Workgroups
- Auto Attendant
- Ongoing Administration
- Additional Resources
Recommended Prerequisite(s)link to this section
- Administrator
Related Courses
Analytics for 8x8 Work eLearning
This interactive self-paced course gives you the knowledge and skills to manage and run analytics for 8x8 Work.
8x8 Work Administration and Configuration
Perform common 8x8 Work administrative tasks with this instructor-led course.
Free Training
8x8 Work for Desktop
Learn the skills necessary to perform common 8x8 Work tasks on your desktop.
8x8 Admin Console
Configure and manage your phone system and work groups all-in-one place.
Analytics for 8x8 Work
Learn to identify key trends and obtain customizable data from all your communication channels in one tool.
Frequently Asked Questions
We offer a number of different options so you can pick and choose which work best for you.
Free Options:
• Quick Tutorial Pages (great for tech-savvy audiences)
• On-Demand Course (more in-depth learning experience) Paid Options:
•. Virtual Instructor-Led Sessions (join public sessions with other users)
• Private Online Sessions (limit the audience to just your users and modify the agenda to your needs)
• Customized eLearning (modified ono-demand courses that fit your enviornment)
• Paid Onsite Visit (tailor the day to your needs)
• Need Something Special (let us know!)
To learn more about paid options contact your 8x8 Sales Account Executive or send an email to training@8x8.com.