8x8 Work

Analytics for 8x8 Work

This interactive self-paced course gives you the knowledge and skills to manage and run analytics for 8x8 Work.

8x8 Work

Analytics for 8x8 Work

This interactive self-paced course gives you the knowledge and skills to manage and run analytics for 8x8 Work.

8x8 Work

Analytics for 8x8 Work

This interactive self-paced course gives you the knowledge and skills to manage and run analytics for 8x8 Work.

8x8 Work

Analytics for 8x8 Work

This interactive self-paced course gives you the knowledge and skills to manage and run analytics for 8x8 Work.

Who should take this course?

System administrators who will administer and configure 8x8 Work solutions. Managers and supervisors who need business and system information.

Course Overview

This interactive self-paced course gives you the knowledge and skills to manage and run Analytics for 8x8 Work. The Analytics for 8x8 Work course covers use, configuration, and automation of business and system reports, including: core analytics information; agent, ring group, and queue status performance; endpoint status; individual call details; and extension summary graphing. You will also discover its ability to accumulate data and identify key trends and patterns to prepare and plan the daily operations of your business.

Course Outcomes

At the end of this course, students will be able to:

  • Configure Analytics for 8x8 Work
  • Compare and contrast Essentials with Supervisor permissions
  • Access and interpret call detail records
  • Use the Company Summary, Extension Summary, Active Calls, and Unreturned Calls reports to assist in organization optimization
  • Run Call Quality reports to identify system health issues
  • Run queue and ring group reports and present wallboards
  • Display employee call and activity status
  • Use the Business Hours report to identify missed calls and inform business decisions
  • Report on meeting activity and usage
  • Schedule automated report distribution
  • Share data from reports for archiving or additional analysis
  • Identify additional resources including APIs, support, and detailed metrics definitions

Recommended Prerequisite(s)

    Frequently Asked Questions

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