8x8 Work

Administration and Configuration

Perform common administrative 8x8 Work tasks with this instructor-led course.

8x8 Work

Administration and Configuration

Perform common administrative 8x8 Work tasks with this instructor-led course.

8x8 Work

Administration and Configuration

Perform common administrative 8x8 Work tasks with this instructor-led course.

8x8 Work

Administration and Configuration

Perform common administrative 8x8 Work tasks with this instructor-led course.

Who should take this course?

System administrators who will administer and configure 8x8 Work solutions.

Course Overview

The 8x8 Work Administration and Configuration course provides administrators with the knowledge and skills necessary to configure 8x8 Work applications and perform ongoing administration. During this course, students will complete hands-on practice activities designed to reinforce the performance objectives.

Course Outcomes

At the end of this course, students will be able to:

  • Define and discuss UCaaS terminology and concepts
  • List and describe 8x8 Work features and functionality
  • Configure Users and Extensions
  • Configure Sites, Call Queues, and Ring Groups
  • Configure Auto Attendants
  • Describe and manage additional options such as: Group Call Pickup and Barge Monitor Whisper; Call Recordings; Video Meetings, Messages, and Fax
  • Use reporting features and Analytics for 8x8 Work
  • Perform basic fault isolation and correction

Course Topics

  • UCaaS Overview
  • Admin Console
  • Users and Administrators
  • Work Groups
  • Auto Attendant
  • Meetings, Messages, and Fax
  • Reporting and Analytics
  • Common Issues and Help

Recommended Prerequisite(s)

Frequently Asked Questions

I am new to 8x8. How do I get training?

What is virtual, instructor-led training (VILT)?

What are the technical requirements to attend a virtual, instructor-led training class?

How can I enroll in classes?

What is open enrollment?

I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?

How long will access be available for courses purchased?

What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?

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1-866-879-8647


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