8x8 Work
Administration and Configuration
Perform common administrative 8x8 Work tasks with this instructor-led course.
Who should take this course?link to this section
System administrators who will administer and configure 8x8 Work solutions.
Course Overviewlink to this section
The 8x8 Work Administration and Configuration course provides administrators with the knowledge and skills necessary to configure 8x8 Work applications and perform ongoing administration. During this course, students will complete hands-on practice activities designed to reinforce the performance objectives.
Course Outcomeslink to this section
At the end of this course, students will be able to:
- Define and discuss UCaaS terminology and concepts
- List and describe 8x8 Work features and functionality
- Configure Users and Extensions
- Configure Sites, Call Queues, and Ring Groups
- Configure Auto Attendants
- Describe and manage additional options such as: Group Call Pickup and Barge Monitor Whisper; Call Recordings; Video Meetings, Messages, and Fax
- Use reporting features and Analytics for 8x8 Work
- Perform basic fault isolation and correction
Course Topicslink to this section
- UCaaS Overview
- Admin Console
- Users and Administrators
- Work Groups
- Auto Attendant
- Meetings, Messages, and Fax
- Reporting and Analytics
- Common Issues and Help
Recommended Prerequisite(s)link to this section
:
- Administrator
Related Courses
:
Analytics for 8x8 Work eLearning
This interactive self-paced course gives you the knowledge and skills to manage and run analytics for 8x8 Work.
8x8 Work Administration and Configuration eLearning
Perform common 8x8 Work administrative tasks with this self-paced course.
Free Training
:
8x8 Work for Desktop
Learn the skills necessary to perform common 8x8 Work tasks on your desktop.
Analytics for 8x8 Work
Learn to identify key trends and obtain customizable data from all your communication channels in one tool.
8x8 Admin Console
Configure and manage your phone system and work groups all-in-one place.