Who should take this course?
System administrators who will administer and configure 8x8 Work solutions.
The 8x8 Work Administration and Configuration course provides administrators with the knowledge and skills necessary to configure 8x8 Work applications and perform ongoing administration. During this course, students will complete hands-on practice activities designed to reinforce the performance objectives.
At the end of this course, students will be able to:
- Define and discuss UCaaS terminology and concepts
- List and describe 8x8 Work features and functionality
- Configure Users and Extensions
- Configure Sites, Call Queues, and Ring Groups
- Configure Auto Attendants
- Describe and manage additional options such as: Group Call Pickup and Barge Monitor Whisper; Call Recordings; Video Meetings, Messages, and Fax
- Use reporting features and Analytics for 8x8 Work
- Perform basic fault isolation and correction
- UCaaS Overview
- Admin Console
- Users and Administrators
- Work Groups
- Auto Attendant
- Meetings, Messages, and Fax
- Reporting and Analytics
- Common Issues and Help
Frequently Asked Questions
I am new to 8x8. How do I get training?
The 8x8 University offers both fee-based training for end users and administrators, and free online training for selected products. If you wish to enroll in fee-based training and training was not included on your sales order, contact your sales representative or email firstname.lastname@example.org.
What is virtual, instructor-led training (VILT)?
VILT classes are led live by an 8x8 instructor and delivered virtually, via computer and audio connection.
What are the technical requirements to attend a virtual, instructor-led training class?
Participants need a computer, audio connection (headset), internet access, and the ability to connect to the web meeting.
How can I enroll in classes?
What is open enrollment?
An open enrollment class is open to participants regardless of their company affiliation.
I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?
No, all training is on a per-person/per-seat basis. If you have additional colleagues that need to attend, please work with your sales representative to purchase additional seats.
How long will access be available for courses purchased?
What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?
Sessions and consultation calls must be booked within six months from the date of the order placed with 8x8.