Automatic Call Distribution (ACD)

ACD is a skills-based routing solution that supports quicker responses by directing calls to qualified agents or self-service solutions.

Connect customers intelligently

Skills-based routing to better direct incoming customers.

Improve visibility

Enhanced analytics showcase process steps and identify potential problem areas.

Meet customers on their preferred channel

Multiple channels can be supported per agent or redirected to the most qualified agents.

Integrate with ease

Simple integration with multiple CRM solutions.

Connect customers intelligently

Skills-based routing to better direct incoming customers.

Improve visibility

Enhanced analytics showcase process steps and identify potential problem areas.

Meet customers on their preferred channel

Multiple channels can be supported per agent or redirected to the most qualified agents.

Integrate with ease

Simple integration with multiple CRM solutions.

Connect customers intelligently

Skills-based routing to better direct incoming customers.

Improve visibility

Enhanced analytics showcase process steps and identify potential problem areas.

Meet customers on their preferred channel

Multiple channels can be supported per agent or redirected to the most qualified agents.

Integrate with ease

Simple integration with multiple CRM solutions.

Connect customers intelligently

Skills-based routing to better direct incoming customers.

Improve visibility

Enhanced analytics showcase process steps and identify potential problem areas.

Meet customers on their preferred channel

Multiple channels can be supported per agent or redirected to the most qualified agents.

Integrate with ease

Simple integration with multiple CRM solutions.

Get your customers to the right agent, right away.

8x8 ACD is a skills-based routing solution that supports quicker responses by directing calls to qualified agents or self-service solutions. 8x8 ACD delivers reduced customer wait times, fewer missed calls, and a better customer experience.

Make smarter routing decisions with a few simple clicks.

8x8 ACD supports advanced routing for all channels, programmable agent queues, and automatic callbacks, working with a native CRM or pre-built CRM integrations to readily service customers from anywhere across the globe. The system is equipped with user-friendly administration to economically and effectively respond to any customer inquiry.

Get your customers to the right agent, right away.

8x8 ACD is a skills-based routing solution that supports quicker responses