Connect customers intelligently
Skills-based routing to better direct incoming customers.
Automatic Call Distribution (ACD)
ACD is a skills-based routing solution that supports quicker responses by directing calls to qualified agents or self-service solutions.
Skills-based routing to better direct incoming customers.
Enhanced analytics showcase process steps and identify potential problem areas.
Multiple channels can be supported per agent or redirected to the most qualified agents.
Simple integration with multiple CRM solutions.
Skills-based routing to better direct incoming customers.
Enhanced analytics showcase process steps and identify potential problem areas.
Multiple channels can be supported per agent or redirected to the most qualified agents.
Simple integration with multiple CRM solutions.
Skills-based routing to better direct incoming customers.
Enhanced analytics showcase process steps and identify potential problem areas.
Multiple channels can be supported per agent or redirected to the most qualified agents.
Simple integration with multiple CRM solutions.
Skills-based routing to better direct incoming customers.
Enhanced analytics showcase process steps and identify potential problem areas.
Multiple channels can be supported per agent or redirected to the most qualified agents.
Simple integration with multiple CRM solutions.
8x8 ACD is a skills-based routing solution that supports quicker responses by directing calls to qualified agents or self-service solutions. 8x8 ACD delivers reduced customer wait times, fewer missed calls, and a better customer experience.
8x8 ACD supports advanced routing for all channels, programmable agent queues, and automatic callbacks, working with a native CRM or pre-built CRM integrations to readily service customers from anywhere across the globe. The system is equipped with user-friendly administration to economically and effectively respond to any customer inquiry.
8x8 ACD is a skills-based routing solution that supports quicker responses