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When it matters most, 8x8 Resolve makes sure the right message gets to the right person on the channels they already use.
of the global workforce is deskless, a staggering 2.7 billion workers with no desk, no inbox, and no time to wait for an email. Source: John Bersin Company
Open rates are the average for messaging channels. When something critical happens, the channel matters. Source: Forbes
Whether your people are at a desk, on a warehouse floor, or out in the field, 8x8 Resolve finds them. Text, call, WhatsApp, the 8x8 Work app. Little IT setup required. No new hardware to buy.
Describe a situation in natural language, and 8x8 Resolve builds the workflow for you. The right people get notified, in the right order, through the right channel, without anyone babysitting a notification queue.
Most tools stop at 'sent.' 8x8 Resolve keeps going, tracking acknowledgment, escalating if needed, and connecting the alert to the people who can actually fix the problem. One platform, start to finish.
Your team isn't all in one place, and neither should your alerts be. 8x8 Resolve sends messages by text, call, WhatsApp, or the 8x8 Work app, so everyone gets the news, on the device they already have.
Fonctionnalités principales
Trigger workflows automatically when conditions are met, or send manually with one tap. You set the rule once. 8x8 Resolve does the rest.
Fonctionnalités principales
Your frontline workers see things first. With 8x8 Resolve, they can flag a hazard or safety issue by texting in. An AI assistant asks the follow-ups and turns it into a proper incident report, no forms, no calls.
Fonctionnalités principales
Sending a notification is the easy part. 8x8 Resolve keeps going until the job is done, tracking who's responded and chasing down the ones who haven't.
Fonctionnalités principales
Your team isn't all in one place, and neither should your alerts be. 8x8 Resolve sends messages by text, call, WhatsApp, or the 8x8 Work app, so everyone gets the news, on the device they already have.
Fonctionnalités principales
Trigger workflows automatically when conditions are met, or send manually with one tap. You set the rule once. 8x8 Resolve does the rest.
Fonctionnalités principales
Your frontline workers see things first. With 8x8 Resolve, they can flag a hazard or safety issue by texting in. An AI assistant asks the follow-ups and turns it into a proper incident report, no forms, no calls.
Fonctionnalités principales
Sending a notification is the easy part. 8x8 Resolve keeps going until the job is done, tracking who's responded and chasing down the ones who haven't.
Fonctionnalités principales
When a system goes down, the right people know in seconds — not after someone starts getting calls.
Get an evacuation or hazard alert to every single person, on every channel, all at once.
Store closures, POS issues, safety alerts — your floor team hears it from you first.
Send policy updates or benefits news to everyone — and know exactly who's seen it.
One platform for voice, video, chat, and messaging so teams stay aligned and nothing gets missed.
Customers move smoothly across channels, agents stop juggling tools, and leaders get one unified system.
Voice, chat, email, SMS, RCS, video, and social on one platform so conversations stay connected.
Go beyond scheduling to improve performance, accuracy, and agent engagement across every interaction.
Here are the ones we hear most often about 8x8 Resolve.
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