Smarsh - Microsoft Teams-Certified Compliance Call Recording

Integration Overviewlink to this section

Smarsh is a Microsoft Teams-certified compliance call recording solution for the 8x8 platform. As a part of 8x8’s Microsoft Team portfolio, it offers real-time, seamless recording for video, screen sharing, and voice communications.

Benefitslink to this section

• Future-proof your organization by staying in control of enterprise-wide compliance.
• Enhance quality assurance and internal training to improve customer experience.
• Seamlessly connect hybrid environments with one unified solution.

Featureslink to this section

• Compliant Call Recording
• Cloud, Hybrid, Premise Deployments
• Advanced Playback & Tagging
• 256-bit AES rotating encryption
• Unlimited Audio Storage
• Customizable Retention Policies
• Compliant Call Sharing
• Legal Hold
• Call Reporting Dashboards
• Screen Capture and/or Video Recording
• Manual or Automatic PCI DSS Redaction
• QA & Team Member Evaluation Tools
• Detailed Voice Analysis
• Sentiment Analysis
• Generative AI Data Interaction
• Multilingual Transcription
• Automated email summary report notifications

Prerequisiteslink to this section

• 8x8 X Series or Operator Connect license
• Commercial license of Microsoft 365 or Office 365 that includes Microsoft Teams
• Microsoft 365 Phone System or Microsoft Teams Phone Standard
• Smarsh Recording Account and License

Security and Compliancelink to this section

Developer: Smarsh https://www.smarsh.com/

Location: United States of America

Terms of Service: https://www.smarsh.com/cc-terms-and-conditions/

Privacy & Data Governance: https://www.smarsh.com/legal-website-privacy-policy

Certifications & Compliance: GDPR, PCI DSS, HIPAA, FCA, Dodd-Frank, MiFID II, POPI and more.